"We were gaining more customers and handling larger volumes of data every month. We also had an increasing number of external agents promoting our programs and products. Meanwhile, we were limited by our legacy customer relationship management (CRM) system."
"[Microsoft has] thought through all the best practices for each type of workflow, so it makes sense to shift to the ones in Dynamics 365 whenever possible."
"Stores moved away from an overly customized disconnected order system and now use our Dynamics 365-driven standard processes. It can handle all their special requirements.”
"It was important to us that we roll out Dynamics 365 exactly as needed to meet our customers’ requirements without making life harder for employees. Our Application Management and Business Process Management team made that happen."
“Our engineers are already skilled in Azure so there was no need to reskill them. It made sense to move to the Azure for its security, scalability, and flexibility capabilities,
"Our AI-enabled cameras monitor driver behavior in real-time and provide video footage from under trucks, taxis, and buses. Our solutions also prevent accidents involving large trucks in the mining industry
“Our contract centre takes up to 2,000 calls per day, over 20 different service areas. We wanted to improve the employee experience in the contact centre as well as improving the citizen experience – giving our agents the ability to move quickly from subject to subject while ensuring the quality …
“Our choice of customer engagement platform was about more than picking an application. There are other solutions that could deliver the functionality we needed – but they wouldn’t advance us like Microsoft Dynamics 365 does. It would just have been more of what we were doing. Given our ambitions as …
“Having James as product process owner enables us to get iterative feedback very quickly from those on the ground. The platform we’ve built with Microsoft technologies makes it easy to collaborate and make improvements in this way.”
“Over the years, the transformation has been truly rewarding. Our sales transformation has helped us optimize sales processes leading to a reduction in overall sales cycle time. The built-in intelligent features have helped significantly in boosting our conversion rates and improving sales productivity.”
“With Dynamics 365’s rich ecosystem, we were able to help the sales teams focus on core selling. The sales teams have a 360-degree personalized view of key data points like market intel, client contacts, client communication history, win trends, and the ability to manage strategic account planning effectively on a …
"Moving to Dynamics 365 has opened up so many possibilities for Ovintiv. We’re now able to pivot quickly as our business and industry evolves and teams continue to streamline and automate processes—saving them time every day."
"We took a leap away from industry-specific software solutions to Microsoft products and Dynamics 365 because they’re always reinvesting in the platform and technology and could support our company-wide digital transformation process."
With Dynamics 365 we have blueprinted an ERP solution that we can roll out in three months to new factories. That is something I have never seen before—that is really amazing.
"Dynamics 365 allows us to flexibly integrate new use cases and automate our end-to-end processes allowing us to scale without the proportional need of adding people."
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