2339 Microsoft Dynamics 365 Testimonials

"We needed access to information in 399 cities. Dynamics 365 brought us efficiency, optimization, and security in all levels."

“We’re passionate about developing and providing our people with opportunities. Rather than reducing headcount, we’ve been able to reallocate our people into areas of need, optimizing our labor distribution.”

"We’ve seen our first call resolution climb in to the nineties. And we’ve seen our Net Promoter System Score into the mid-forties which are a best practice in the payments industry."

"Our AI-enabled cameras monitor driver behavior in real-time and provide video footage from under trucks, taxis, and buses. Our solutions also prevent accidents involving large trucks in the mining industry

“Our contract centre takes up to 2,000 calls per day, over 20 different service areas. We wanted to improve the employee experience in the contact centre as well as improving the citizen experience – giving our agents the ability to move quickly from subject to subject while ensuring the quality of records is good. Our overall aim is to provide the best customer experience we can, resolving most queries at the first touch point. The current CRM we use is old and didn’t offer us the flexibility we needed.”

“Our choice of customer engagement platform was about more than picking an application. There are other solutions that could deliver the functionality we needed – but they wouldn’t advance us like Microsoft Dynamics 365 does. It would just have been more of what we were doing. Given our ambitions as a council and our work towards a single view of the citizen, we needed a solution that could empower us to be much more transformative.”

“Having James as product process owner enables us to get iterative feedback very quickly from those on the ground. The platform we’ve built with Microsoft technologies makes it easy to collaborate and make improvements in this way.”

"[Microsoft has] thought through all the best practices for each type of workflow, so it makes sense to shift to the ones in Dynamics 365 whenever possible."

“Over the years, the transformation has been truly rewarding. Our sales transformation has helped us optimize sales processes leading to a reduction in overall sales cycle time. The built-in intelligent features have helped significantly in boosting our conversion rates and improving sales productivity.”

“With Dynamics 365’s rich ecosystem, we were able to help the sales teams focus on core selling. The sales teams have a 360-degree personalized view of key data points like market intel, client contacts, client communication history, win trends, and the ability to manage strategic account planning effectively on a single platform.”

"Moving to Dynamics 365 has opened up so many possibilities for Ovintiv. We’re now able to pivot quickly as our business and industry evolves and teams continue to streamline and automate processes—saving them time every day."

"We took a leap away from industry-specific software solutions to Microsoft products and Dynamics 365 because they’re always reinvesting in the platform and technology and could support our company-wide digital transformation process."

With Dynamics 365 we have blueprinted an ERP solution that we can roll out in three months to new factories. That is something I have never seen before—that is really amazing.

"Dynamics 365 allows us to flexibly integrate new use cases and automate our end-to-end processes allowing us to scale without the proportional need of adding people."

"At Northvolt, we use Dynamics 365 to support our end-to-end business processes, accelerate our Gigafactory implementations, be cost efficient and also to have the user experience that the end users need."