"With Microsoft Dynamics 365, we went from using several different systems that required redundant tasks, or had gaps in data flow, to a fully unified, secure, and easily managed solution for our customer service and field service teams."
“In 1987, we already had the first prototype of a shelf scanner. In 1952 we were the first supermarket in the Netherlands to offer self-service stations – so for us, innovation is a culture more than just a goal.”
"Customer Insights is a best-in-class product for a company seeking speed to market in its customer initiatives."
"At Northvolt, we use Dynamics 365 to support our end-to-end business processes, accelerate our Gigafactory implementations, be cost efficient and also to have the user experience that the end users need."
“We can readily access the data on the Azure cloud and use it for analytics in Dynamics 365. This, in turn, allows us to offer enhanced, hyper-personalized customer experiences and manage customer queries and complaints more effectively, providing a remarkable experience.”
"The team of social workers had in many cases been using the same system for 20 years, and they had a way of working. Our goal was to have the solutions be designed around the needs of our workers, and Dynamics 365 Customer Service allowed us to do just that."
"Through the implementation of Dynamics 365 globally, we have achieved significant harmonization and simplification of business processes. As a result, we have managed to improve the quality and reliability of the information used to run the business."
"When you get it all together, the technology is effortless with Dynamics 365. It took a while to get here, but we’re never going back."
“This seamless integration with Microsoft Dynamics 365 Finance enhances our customer service and documentation accuracy, ensuring a smoother, more responsive experience for our clients.”
"Our journey towards automating and modernizing our processes with Dynamics 365 Finance and Operations has been nothing short of transformative. By ensuring real-time inventory visibility and seamless integration of all touch points with Dynamics 365, we have been able to reduce our under/over-stocking instances, improve customer churns, and elevate our …
“Everybody in the Trust uses Microsoft Teams every day. They’re always logged into it and it’s not a new platform to them. They like it.”
"With Dynamics 365 we’ve seen impressive efficiency gains in omnichannel effectiveness, work order administration, and case management."
"Our shift to Dynamics 365 Customer Service with voice capability has improved productivity and our customer experience because we’re now able to quickly understand our previous interactions with the customer, efficiently create a work order that’s based on specific customer needs, and communicate with the customer no matter where they’re …
"Dynamics 365 is a turning point for the company where we can share and access the same information at all our sites. This helps drive consistent reporting and increased controls around financial information."
“Dynamics 365 is a new world to us because we have all of our data in one place. We're seeing lots of potential here and we haven't even started scratching the surface yet.”
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