“With Dynamics 365, we’ve fundamentally transformed our customer service operations—delivering faster, smarter, and more personalized experiences at scale."
“We really want to leverage custom AI-driven chatbots for both internal and external self-service and we see the capabilities of Microsoft Copilot Studio as an ideal platform for quickly meeting those needs."
“Security is exponentially better with Microsoft Dynamics. We’re able to encrypt data, protect data from people or other agencies from being able to see it, down to the worker level. We create logs to enable a lot more auditing than we were previously able to do. If there’s any kind …
“It’s often difficult to integrate older existing machines into a new landscape. Their programs tend not to be annotated and it’s rarely possible to get hold of the original programmers and manufacturers. In the past, this kind of integration called for major IT and business projects. But with our connectivity …
“Moving forward, we want to integrate more and more information in convenient places for sellers."
"With the combination of Microsoft Teams and Viva Topics, we’re opening up collaboration and relationships across all our functions."
"We look for best-in-class productivity tools that help us provide a modernized experience for Dell employees while maintaining a high level of security.”
“We’re using Teams to collaborate with greater efficiency. My colleagues and I feel we’re much more productive and have a better quality of life now.”
“In the past, most of our culture-building initiatives happened via our intranet.”
“We have to be intentional about the user experience. We want to talk to every group to understand their feelings about what works and what could be better. Our challenge now is understanding the devices people are using, so we can further streamline the experience.”
“When we provide a good user experience, people are more likely to adopt those services. That’s why we focus on people-centric design.”
“We try to support units across the U. of I. System in accomplishing their goals. If we're not able to do that, units will solve their problems on their own, potentially without cybersecurity resources or awareness.”
“It’s a significant advantage to have an entire stack, from Microsoft 365 on the consumer end all the way through authentication via Azure AD, to an array of cloud components intertwined in a complete, coordinated ecosystem.”
“We don’t have large offices at other locations where we can replicate data. So, taking advantage of the cloud has become increasingly critical for us.”
"We recognize that our sales team members are no different. They want to find the information they need, when they need it, no matter where they are.”
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