49 Mi9 Retail Testimonials

“With Mi9, we have been able to reduce excess inventory which is a great improvement.”

"Mi9 Retail has a unique way of forecasting and replenishing stocks accurately at a store/SKU level. This would be very labor-intensive otherwise."

“The ability to react appropriately to demand – for instance in the case of a natural disaster – is an extremely important function that we now have with Mi9 Retail. The tsunami in Japan several years ago was actually one of the main driving factors that highlighted our need for a more dynamic solution. Before, our users were not able to target very specific products at a part level. Now they have the ability to change forecasts and safety stock at a granular level, allowing for us to react correctly to whatever is going on in the market.”

“One of the most important changes we see now is a stabilization of the sales lot because we are in stock with the right items at the right store. We are also getting a better handle on our supply chain since it is based on actual needs now. We are holding the stock in our distribution centers and not in our stores. Those are the areas where we are really starting to see the benefits as we complete the Mi9 Retail Demand Forecasting rollout.”

"Mi9 Retail now provides me with an accurate SKU sales forecast enabling better procurement of the correct quantities and reducing stock-outs."

“Mi9 Retail is committed to helping us find costeffective solutions to our business challenges, from e-commerce to order management to shipping and everything in between. They help us get our products to market faster and better serve our customers.”

“Our mission is to inspire customer confidence and style with every Saks shopping experience, and the Mi9 Retail mobile clienteling solution helps us deliver on that promise."

“Mi9 Store streamlines the processes involved with corporate accounts and removes the complexity for the cashier. Any time we can make our employees’ jobs easier they have more opportunity to give our customers better service.”

“Mi9 Retail targets and understands luxury retail. They are the best suited vendor in the market to offer us a full solution suite that supports a jeweler’s end-to-end business requirements.”

“It was important that BSA select a partner who not only had the right solution, but who really understands the way we run our retail business and can support us with deep and broad retail software experience. After an 18-month selection period, we’re excited to move to the next phase in our retail systems transformation initiative with Mi9 Retail.”

"Mi9 Retail Replenishment and Demand Forecasting solutions met all of Bob’s Stores business requirements – and would also provide the highest potential return on investment."

"Overall we have been very pleased in working with Mi9 Retail and impressed with the value we’ve gained through the new solutions."

"Lack of visibility was another issue that we were facing. We often weren’t able to detect in a timely manner when something went wrong - such as out-of-stocks – and therefore weren’t able to quickly and properly resolve the issue. This led to some real disadvantages from a business and financial perspective We needed an integrated system with visibility that could alert us to potential problems so that we could proactively manage them.”