49 Mi9 Retail Testimonials

"With Mi9 Retail, we can commit to 24-hour delivery."

“Implementing Mi9 has helped us increase inventory turns by 20%.”

"Mi9 Retail has a unique way of forecasting and replenishing stocks accurately at a store/SKU level. This would be very labor-intensive otherwise."

“The Daybook and Stock Ledger from Mi9 Retail is a remarkable product. It does what no other product can do. It offers a daily ledger of activity maintained by SKU/Store/Day allowing you to take action at a granular level.”

“One of the most important changes we see now is a stabilization of the sales lot because we are in stock with the right items at the right store. We are also getting a better handle on our supply chain since it is based on actual needs now. We are holding the stock in our distribution centers and not in our stores. Those are the areas where we are really starting to see the benefits as we complete the Mi9 Retail Demand Forecasting rollout.”

"Mi9 Retail now provides me with an accurate SKU sales forecast enabling better procurement of the correct quantities and reducing stock-outs."

"Mi9 Retail has enabled a team approach to ordering, which is critical for inventory optimization."

"Overall we have been very pleased in working with Mi9 Retail and impressed with the value we’ve gained through the new solutions."

"Lack of visibility was another issue that we were facing. We often weren’t able to detect in a timely manner when something went wrong - such as out-of-stocks – and therefore weren’t able to quickly and properly resolve the issue. This led to some real disadvantages from a business and financial perspective We needed an integrated system with visibility that could alert us to potential problems so that we could proactively manage them.”

"Other companies have approached me about switching platforms, but they only offered an out-of-the-box solution that wasn’t what we needed. They haven’t offered the customizations like Mi9 Retail has. The customizations have been incredibly helpful."

"By implementing the Mi9 Retail fully integrated, real-time store solution, we expect to operate more efficiently, supply better visibility to chain-wide inventory, and provide an even higher-level of customer service.”

"Everything about Mi9 e-Commerce from the product onboarding process to the customer service dashboard was created for a fast paced company like us. The user interface is well thought out so that when you need something it's there."

“Mi9 Retail targets and understands luxury retail. They are the best suited vendor in the market to offer us a full solution suite that supports a jeweler’s end-to-end business requirements.”

“It was important that BSA select a partner who not only had the right solution, but who really understands the way we run our retail business and can support us with deep and broad retail software experience. After an 18-month selection period, we’re excited to move to the next phase in our retail systems transformation initiative with Mi9 Retail.”

"We’ve worked with Neal [Executive Director, Omni-Channel] for 10+ years and transitioned to their current platform in November 2013 and have been thrilled with the result. The design and implementation was challenging and a lot of work on our part but the new system has been transformative. Our sales for January (our busiest month of the year) were up over 30% from last year. Again, not all due to Mi9 Retail, but the new system is certainly a factor. Most importantly, we handled the growth with almost no new staff."