49 Mi9 Retail Testimonials

“Using Mi9 Intelligence and Mi9 Merchant will give us the ability to manage the different stores and formats using one ERP solution. None of the other systems we considered could give us the flexibility and scalability we need to meet our company’s growth goals.”

"We’ve worked with Neal [Executive Director, Omni-Channel] for 10+ years and transitioned to their current platform in November 2013 and have been thrilled with the result. The design and implementation was challenging and a lot of work on our part but the new system has been transformative. Our sales for January (our busiest month of the year) were up over 30% from last year. Again, not all due to Mi9 Retail, but the new system is certainly a factor. Most importantly, we handled the growth with almost no new staff."

"Mi9 Retail has a unique way of forecasting and replenishing stocks accurately at a store/SKU level. This would be very labor-intensive otherwise."

“One of the most important changes we see now is a stabilization of the sales lot because we are in stock with the right items at the right store. We are also getting a better handle on our supply chain since it is based on actual needs now. We are holding the stock in our distribution centers and not in our stores. Those are the areas where we are really starting to see the benefits as we complete the Mi9 Retail Demand Forecasting rollout.”

"Mi9 Retail now provides me with an accurate SKU sales forecast enabling better procurement of the correct quantities and reducing stock-outs."

"It was becoming increasingly difficult to forecast for the growth each year, and then figure out how to allocate goods to the new stores."

“We, as a company, have to find ways to become more productive, and the best leverage we have is figuring out how to better utilize data. It’s essential to our ongoing survival. Our commitment to innovation and technology began with Mi9 in 1999 we’re trying to make it as easy as possible and convenient as possible to shop at Aubuchon Hardware."

“We were in survival mode and never in a stable place to focus on positive enhancements. Prior to partnering with Mi9 Retail, our site felt like a ship that had been patched up over the years and was always on the verge of springing a leak.”

"From the first day the project started I’ve always felt confident that they knew what they were doing, cared about the outcome and were vested in the process. The Mi9 team worked with me to create the milestones and in every case they met them."

"Following the implementation of Mi9 Retail, our users now proactively plan and that has really allowed them to be more involved with the lines they’re managing."

“In order to work around this lack of functionality in our forecasting system, our users were changing the safety stock, the parameters and the history of a part, in order to impact the inventory projection By implementing a new solution, we wanted the role of our users to transition to empowered planners, instead of needing to be reactionary users.”

“The ability to react appropriately to demand – for instance in the case of a natural disaster – is an extremely important function that we now have with Mi9 Retail. The tsunami in Japan several years ago was actually one of the main driving factors that highlighted our need for a more dynamic solution. Before, our users were not able to target very specific products at a part level. Now they have the ability to change forecasts and safety stock at a granular level, allowing for us to react correctly to whatever is going on in the market.”

“Mi9 Retail has been Barneys New York’s premier retail systems partner since 2007. We’ve been very impressed with the new leadership team and are pleased that our strong partnership continues. The investments the new owners have started to make in building up the Mi9 team speaks volumes about their dedication to their customers. We trust Mi9 for their technology and support and look forward to new and exciting initiatives in the years to come. The Daybook and Stock Ledger from Mi9 Retail is a remarkable product. It does what no other product can do. It offers a daily ledger of activity maintained by SKU/Store/Day allowing you to take action at a granular level.”

“Mi9 Merchant integrated easily with our systems during implementation and readily accepted web expansion in 2011. Merchant gives us one source for data and buyer-related information, such as transfers and stock buying, without redundant data entry. Web attributes can be included too. Buyers also use the unlimited attributes to assign details like fabric content or heel height. That helps them make informed purchasing decisions going forward.”

"Mi9 Retail Replenishment and Demand Forecasting solutions met all of Bob’s Stores business requirements – and would also provide the highest potential return on investment."