49 Mi9 Retail Testimonials

“Mi9 Retail is committed to helping us find costeffective solutions to our business challenges, from e-commerce to order management to shipping and everything in between. They help us get our products to market faster and better serve our customers.”

“Talbots initiated a thorough RFP process prior to selecting Mi9 Retail for its Merchandising and BI solution. Talbots had evaluated solutions from JDA, Oracle, Epicor, Island Pacific, Mi9 Retail and others. The process revealed that all of the larger providers had cobbled together legacy systems that even their best pre-sales resources couldn’t navigate. Talbots also found that the larger providers’ implementations were challenging. For example, Talbots just completed a difficult implementation of Oracle’s merchandising financial planning. In contrast, Talbots found the foundational technology of Mi9 Retail to be stable and bundled up. Mi9 Retail was able to demonstrate that it could meet over 165 functional requirements.”

"Everything about Mi9 e-Commerce from the product onboarding process to the customer service dashboard was created for a fast paced company like us. The user interface is well thought out so that when you need something it's there."

“The system has paid for itself in inventory and financial controls and helped us to more than quadruple our stores including moving internationally. In addition, Mi9 played a large and successful role in Bare Escentuals “surviving” going public, being audited, and ultimately being sold.”

"Mi9 Retail Replenishment and Demand Forecasting solutions met all of Bob’s Stores business requirements – and would also provide the highest potential return on investment."

"We’ve worked with Neal [Executive Director, Omni-Channel] for 10+ years and transitioned to their current platform in November 2013 and have been thrilled with the result. The design and implementation was challenging and a lot of work on our part but the new system has been transformative. Our sales for January (our busiest month of the year) were up over 30% from last year. Again, not all due to Mi9 Retail, but the new system is certainly a factor. Most importantly, we handled the growth with almost no new staff."

“We were in survival mode and never in a stable place to focus on positive enhancements. Prior to partnering with Mi9 Retail, our site felt like a ship that had been patched up over the years and was always on the verge of springing a leak.”

“We, as a company, have to find ways to become more productive, and the best leverage we have is figuring out how to better utilize data. It’s essential to our ongoing survival. Our commitment to innovation and technology began with Mi9 in 1999 we’re trying to make it as easy as possible and convenient as possible to shop at Aubuchon Hardware."

“One of the most important changes we see now is a stabilization of the sales lot because we are in stock with the right items at the right store. We are also getting a better handle on our supply chain since it is based on actual needs now. We are holding the stock in our distribution centers and not in our stores. Those are the areas where we are really starting to see the benefits as we complete the Mi9 Retail Demand Forecasting rollout.”

"Mi9 Retail now provides me with an accurate SKU sales forecast enabling better procurement of the correct quantities and reducing stock-outs."

"Other companies have approached me about switching platforms, but they only offered an out-of-the-box solution that wasn’t what we needed. They haven’t offered the customizations like Mi9 Retail has. The customizations have been incredibly helpful."

“Thanks to the ease of implementation, advanced architecture and superior functionality, Mi9 Retail will be able to support the needs of our growing retail business in clubs and offer new opportunities for expanding e-commerce.”

"From the first day the project started I’ve always felt confident that they knew what they were doing, cared about the outcome and were vested in the process. The Mi9 team worked with me to create the milestones and in every case they met them."

"It was becoming increasingly difficult to forecast for the growth each year, and then figure out how to allocate goods to the new stores."

"Mi9 Retail enabled us to allocate the right products in the correct quantities at the proper locations, a key feature that our legacy replenishment system lacked. The Mi9 Retail solutions are both modern and flexible and enable us to keep up with consumers’ changing buying habits."