Using Mi9 Intelligence and Mi9 Merchant will give us the ability to manage the different stores and formats using one ERP solution. None of the other systems we considered could give us the flexibility and scalability we need to meet our company’s growth goals.

Mi9 Retail has been Barneys New York’s premier retail systems partner since 2007. We’ve been very impressed with the new leadership team and are pleased that our strong partnership continues. The investments the new owners have started to make in building up the Mi9 team speaks volumes about their dedication to their customers. We trust Mi9 for their technology and support and look forward to new and exciting initiatives in the years to come.”“The Daybook and Stock Ledger from Mi9 Retail is a remarkable product. It does what no other product can do. It offers a daily ledger of activity maintained by SKU/Store/Day allowing you to take action at a granular level.

We’ve worked with Neal [Executive Director, Omni-Channel] for 10+ years and transitioned to their current platform in November 2013 and have been thrilled with the result. The design and implementation was challenging and a lot of work on our part but the new system has been transformative. Our sales for January (our busiest month of the year) were up over 30% from last year. Again, not all due to Mi9 Retail, but the new system is certainly a factor. Most importantly, we handled the growth with almost no new staff.

Talbots initiated a thorough RFP process prior to selecting Mi9 Retail for its Merchandising and BI solution. Talbots had evaluated solutions from JDA, Oracle, Epicor, Island Pacific, Mi9 Retail and others. The process revealed that all of the larger providers had cobbled together legacy systems that even their best pre-sales resources couldn’t navigate. Talbots also found that the larger providers’ implementations were challenging. For example, Talbots just completed a difficult implementation of Oracle’s merchandising financial planning. In contrast, Talbots found the foundational technology of Mi9 Retail to be stable and bundled up. Mi9 Retail was able to demonstrate that it could meet over 165 functional requirements.

The best part about working with Mi9 Retail is how quickly they get back to you with a resolution, and how quickly they can implement a solution. They may say ‘give me two weeks,’ but might have the issue resolved in less than that. With other platforms there’s lots of planning and nothing happens for several months. The promptness of resolutions is a major advantage.

Everything about Mi9 e-Commerce from the product onboarding process to the customer service dashboard was created for a fast paced company like us. The user interface is well thought out so that when you need something it's there.

Mi9 Store streamlines the processes involved with corporate accounts and removes the complexity for the cashier. Any time we can make our employees’ jobs easier they have more opportunity to give our customers better service.