49 Mi9 Retail Testimonials

“We, as a company, have to find ways to become more productive, and the best leverage we have is figuring out how to better utilize data. It’s essential to our ongoing survival. Our commitment to innovation and technology began with Mi9 in 1999 we’re trying to make it as easy as possible and convenient as possible to shop at Aubuchon Hardware."

"Other companies have approached me about switching platforms, but they only offered an out-of-the-box solution that wasn’t what we needed. They haven’t offered the customizations like Mi9 Retail has. The customizations have been incredibly helpful."

“Our mission is to inspire customer confidence and style with every Saks shopping experience, and the Mi9 Retail mobile clienteling solution helps us deliver on that promise."

“We were pleasantly surprised by how smooth and seamless the integration was, despite us having a limited IT staff and an urgent need to upgrade our platform. We’re thrilled with the improvements we’ve noticed so far and are convinced that the Mi9 Retail modern technology will be a key driver in our business growth going forward.”

“Mi9 Store streamlines the processes involved with corporate accounts and removes the complexity for the cashier. Any time we can make our employees’ jobs easier they have more opportunity to give our customers better service.”

"Mi9 Retail has a unique way of forecasting and replenishing stocks accurately at a store/SKU level. This would be very labor-intensive otherwise."

"The best part about working with Mi9 Retail is how quickly they get back to you with a resolution, and how quickly they can implement a solution. They may say ‘give me two weeks,’ but might have the issue resolved in less than that. With other platforms there’s lots of planning and nothing happens for several months. The promptness of resolutions is a major advantage."

“Using Mi9 Intelligence and Mi9 Merchant will give us the ability to manage the different stores and formats using one ERP solution. None of the other systems we considered could give us the flexibility and scalability we need to meet our company’s growth goals.”

“One of the most important changes we see now is a stabilization of the sales lot because we are in stock with the right items at the right store. We are also getting a better handle on our supply chain since it is based on actual needs now. We are holding the stock in our distribution centers and not in our stores. Those are the areas where we are really starting to see the benefits as we complete the Mi9 Retail Demand Forecasting rollout.”

"Mi9 Retail now provides me with an accurate SKU sales forecast enabling better procurement of the correct quantities and reducing stock-outs."

"Mi9 Retail enabled us to allocate the right products in the correct quantities at the proper locations, a key feature that our legacy replenishment system lacked. The Mi9 Retail solutions are both modern and flexible and enable us to keep up with consumers’ changing buying habits."

“Around the holidays, we have multiple items that come as a gift set — a bottle of wine packaged with wine glasses or a bottle of bourbon boxed with a flask, for instance. The system allows us to view sales of those packaged sets as regular sales of the ‘naked’ bottle of that product as opposed to a separate SKU."

“We were expected to maintain target service levels and availability in our stores, but following deployment of the Mi9 Retail solutions we actually showed much improved store availability levels and a reduction in store out-of-stocks by 40%. It’s incredibly positive for us to see these results in such a short timeframe and now we will go forward and fine tune the Mi9 Retail system to improve upon these results even further."

"With Mi9 Retail, we can commit to 24-hour delivery."

"Mi9 Retail has enabled a team approach to ordering, which is critical for inventory optimization."