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Read 31 Medallia Concierge reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch customer videos to see why companies chose Medallia Concierge as their SMS Marketing Software

Medallia Concierge is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty.

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  • 31 Testimonials View
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Customer Rating Review Score based on 2749 reference ratings
4.8/5.0 (2749)
  • Winter 2026 Top Performer Business Text Messaging Software
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31Testimonials

  • “Zingle enabled The Cosmopolitan to provide an elevated mobile-first experience for our guests while improving service and increasing on-site revenue. The Zingle team provides us a platform to create a …

    Mamie Peers Vice President, Digital Marketing

  • “We are so happy to have a trackable communication tool! Since launching [Medallia Concierge], our staff have responded to 100% of guest requests.”

    Barbara Thomas Front Desk

  • “Zingle has become an extension of our brand voice as our guests love texting us for anything they need. Zingle helps us fulfill requests and resolve issues faster than ever …

    Mitch Milner Director of Guest Services
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27 Case Studies

  • VetnCare Uses Intelligent Two-Way Text Messaging to Handle Spiking Call Volume

    Brian Cuda Chief Operations Officer

  • InterContinental Cleveland Integrates Text Messaging to Streamline Guest Services

    Roland Ivy PBX/Instant Service Manager

  • Innovative Hotel Uses Real-Time Messaging Platform to Design a Near Contactless Guest …

    Johnston McCutcheon Front Office Manager
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Additional Medallia Concierge Information & Resources

Read Medallia Concierge Reviews, Testimonials & Customer References from 31 real Medallia Concierge customers.

Browse Medallia Concierge Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Medallia Concierge.

FeaturedCustomers has 2,053,340+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.