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Read 51 Marchex reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 1 customer videos to see why companies chose Marchex as their Call Tracking & Analytics Software

Marchex knows that your best customers are calling. From simple call tracking to omnichannel call attribution across search, social, and display, Marchex lets marketing teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. With keyword-level call tracking, marketers can improve the ROI from click-to-call advertising, and Marchex integrates with leading analytics and advertising platforms. Marchex is also the provider of award-winning speech analytics technology, using conversational A.I. to understand the nuances of customer calls and create the most outstanding customer experience possible.

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  • 51 Testimonials View
  • 39 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 3191 reference ratings
4.8/5.0 (3191)
  • Summer 2025 Market Leader Call Tracking & Analytics Software
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51Testimonials

  • “The Sales Edge Rescue program cuts through the clutter and the noise of the day; it helps businesses focus on what’s important— the customer.”

    Don Helphrey Director of Operations

  • “It’s much easier if you know that your lines are in that one platform and the calls are recorded and measured and dispositioned in a more consistent way.”

    Amie Spence Director of Call Center Operations

  • "With Marchex Sales Edge Rescue, we helped our client, Service Experts, significantly increase revenue from the leads we helped drive by providing them with opportunities to recover missed sales."

    Nathan Johnson VP of Marketing Services
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39 Case Studies

  • Cable company gains new customers with Marchex

  • A top agency achieved 3X ROI using Marchex Search Analytics

  • RevLocal saves thousands of hours and improves the customer experience with automation

    Zac Herr Senior Product Manager
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1 Customer Videos

  • How a Marchex partnership leads to more phone calls and drives more sales
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    Chuck Tilton Director, Agency & Partner Operations
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Additional Marchex Information & Resources

Read Marchex Reviews, Testimonials & Customer References from 51 real Marchex customers.

Browse Marchex Case Studies, Customer Success Stories, & Customer References from 39 businesses that use Marchex.

Watch Marchex Customer Videos to learn why 1 businesses chose Marchex.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.