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Marchex

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Read 51 Marchex reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 1 customer videos to see why companies chose Marchex as their Call Tracking & Analytics Software

Marchex knows that your best customers are calling. From simple call tracking to omnichannel call attribution across search, social, and display, Marchex lets marketing teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. With keyword-level call tracking, marketers can improve the ROI from click-to-call advertising, and Marchex integrates with leading analytics and advertising platforms. Marchex is also the provider of award-winning speech analytics technology, using conversational A.I. to understand the nuances of customer calls and create the most outstanding customer experience possible.

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  • 51 Testimonials View
  • 39 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 3074 reference ratings
4.8/5.0 (3074)
  • Summer 2025 Market Leader Call Tracking & Analytics Software
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51Testimonials

  • “We have a number of clients using the service and listening to calls has helped them improve their call center performance. Some have even switched services or taken them in-house.”

    Hospitality Company Senior Executive

  • “When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors …

    Jim Bechtell Vice President & General Manager

  • “We needed a way to clearly see the return on our marketing investments and understand where to focus our efforts.”

    Peter Robinson Chief Marketing Officer
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39 Case Studies

  • ProMax expands CRM capabilities with Marchex

    Melissa Sinclair Senior Vice President

  • A leading auto insurance company increased their new quotes by 170% with …

  • Clearlink drives more qualified leads with Marchex

    TJ Kolanko Strategic Partnerships
38 more case studies currently locked

1 Customer Videos

  • How a Marchex partnership leads to more phone calls and drives more sales
    Play Video
    Chuck Tilton Director, Agency & Partner Operations
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Additional Marchex Information & Resources

Read Marchex Reviews, Testimonials & Customer References from 51 real Marchex customers.

Browse Marchex Case Studies, Customer Success Stories, & Customer References from 39 businesses that use Marchex.

Watch Marchex Customer Videos to learn why 1 businesses chose Marchex.

FeaturedCustomers has 1,894,872+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.