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Read 51 Marchex reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 1 customer videos to see why companies chose Marchex as their Call Tracking & Analytics Software

Marchex knows that your best customers are calling. From simple call tracking to omnichannel call attribution across search, social, and display, Marchex lets marketing teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. With keyword-level call tracking, marketers can improve the ROI from click-to-call advertising, and Marchex integrates with leading analytics and advertising platforms. Marchex is also the provider of award-winning speech analytics technology, using conversational A.I. to understand the nuances of customer calls and create the most outstanding customer experience possible.

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  • 51 Testimonials View
  • 39 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 3154 reference ratings
4.8/5.0 (3154)
  • Summer 2025 Market Leader Call Tracking & Analytics Software
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51Testimonials

  • “It’s been huge for us, because it highlights deals that were lost, and now we have the opportunity to get those customers back. With rising competition, it’s become harder to …

    Maria Salas Director of Operations

  • “The Marchex Sales Edge Rescue program has given us a tool that can improve the customer experience while also saving potential sales opportunities.”

    David Moody VP of Marketing and Customer Engagement

  • “Marchex was able to extract valuable insights from our ServiceTitan calls. We would struggle to allocate advertising spend without the critical data from Marchex.”

    Ryan Field Vice‑President of Marketing
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39 Case Studies

  • Central Restaurant Products optimizes inbound lead flow with Marchex Marketing Edge

    Nathan Smith Marketing Database Analyst

  • Agency lowers client’s CPL by 60% and increases new customer growth by …

  • Juniper connects with more prospective residents by improving the caller experience

    Cindy Longfellow VP of Sales & Marketing
38 more case studies currently locked

1 Customer Videos

  • How a Marchex partnership leads to more phone calls and drives more sales
    Play Video
    Chuck Tilton Director, Agency & Partner Operations
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Additional Marchex Information & Resources

Read Marchex Reviews, Testimonials & Customer References from 51 real Marchex customers.

Browse Marchex Case Studies, Customer Success Stories, & Customer References from 39 businesses that use Marchex.

Watch Marchex Customer Videos to learn why 1 businesses chose Marchex.

FeaturedCustomers has 1,909,601+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.