72 Maintenance Connection Testimonials

"I work for a municipality, and a lot of times a customer or citizen will report a problem, and continually call back to see if it has been rectified, with the MC we can now check instantly on the status of a problem, and get back to the person with information on the problem or complaint. Being able to have the mobile version has allowed us to also cover ourselves by taking pictures of the repaired area of complaint, to prove to the customer that the problem has been resolved. It could prove beneficial to have that information in a court of law, as you know City's get sued all the time, and it would be nice to be able to call up a particular file when needed, instead of thumbing through filing cabinets full of paper."

“Customer support is top notch! It has been very easy to communicate back and forth with them. The support help we receive is great. I ask them exactly how to do what I’m wanting to do and if it’s possible, and of course, the answer is always yes, because it’s Maintenance Connection."

“One of the main benefits of the implementation is the visibility of the process at the Group level, thanks to maintenance plans standardized across all production sites.”

"I have really enjoyed gaining additional knowledge about features of MC. The conference seminars have been very useful and I can’t wait to get back home and start implementing new techniques."

"I have called into MC several times for various reasons over my brief period of use. I have always found the staff more than helpful. As a company I find that MC stands behind their product, and values in a way that proves that they care, not only for the bottom line, but also for the experience of he user. The functionality of the system is so versatile that it can accomplish things for a variety of industries. I look forward to learning more about the system and it's applications going forward and applying it to our industry. One item that I have had trouble with in the past, was as a new user, learning the systems capability. While MCU is a great tool, I have found that the videos are a bit dry and hard to stay engaged during. The supplemented examples are a great feature and I find that they are often times more helpful. The more I learn about MC and its applications the more I would like to incorporate it into our business. Thank you for a great product."

"We are excited to see the full potential of this software in our environment. It was purchased over years ago and we are really just beginning to use it primarily for our vehicles at this point. We look forward to using it for our lifts and hopefully our facilities, as well. Customer service is great. I feel the MCU should be included in the annual subscription. The videos and technical help is not as helpful as calling. Videos like the ones used in Lynda.com would be more helpful. I think the checkpoint is great, but feel the sessions go too fast and should be a little more in depth. They have to move fast to stay on schedule, so maybe recording them and posting after the event or even sending to attendees afterward. Possibly even sell as a one time subscription to businesses that didn't attend."

"One of the most valuable training sessions I've experienced. It would nice to see assets created for each participant."

"Having dealt with a company that is not customer friendly and limited customization, MC is a relief."

"The Maintenance Connection Checkpoint conference has opened my eyes to the broader capabilities of the software and has allowed me to better prepare for our upcoming implementation. I am confident with the software, the capabilities, and the support to get this ouy to our campus and improving our efficiency across the board. VERY excited about the rest of the sessions and jumping into getting this on campus and replacing our antiquated TMA."

"Great support. Great company attitude. You will be pleased with your purchase of MC. MC will always work hard to satisfy their customers. If one person does not have the complete answer they will immediately find a person that does."

"As a new user, I love the functionality of the product, the customer service and what the company stands for."

"Having come from two other CMMS system MC is hands down the best from PMs all the way down to inventory especially Tech Support."

"MC is a very user friendly system and easy to use. My company has been online for 8 years and I've only been in for 7 months. However, it is so intuitive that with minimal assistance I have been able to learn the system. When I do have questions, customer support has been more than willing to work with me to build what I need."

"Support is excellent. Web based makes it lightweight. Though being dependent on the web also depends on the robustness of the internet. Remembering to save often helps. I am pretty new to the application but looking forward to learning more. One thing that would help: When a user performs a PM and that PM cannot be complete due to an issue with the asset, the user then clicks Create Follow Up Work order. But the user has to manually go create the new followup work order. What would help would be that when that Create Follow Up work order is checked, it triggers a New Work Order window with the failed PM work order number in the Details. Thanks for listening."

"This is great. Nice to work close up with all the techs and be able to ask questions and get answers back right away. I have a lot of questions about my day to day operations and hoping to find short cuts and an easier way to get through steps."