72 Maintenance Connection Testimonials

"I work for a municipality, and a lot of times a customer or citizen will report a problem, and continually call back to see if it has been rectified, with the MC we can now check instantly on the status of a problem, and get back to the person with information on the problem or complaint. Being able to have the mobile version has allowed us to also cover ourselves by taking pictures of the repaired area of complaint, to prove to the customer that the problem has been resolved. It could prove beneficial to have that information in a court of law, as you know City's get sued all the time, and it would be nice to be able to call up a particular file when needed, instead of thumbing through filing cabinets full of paper."

“Customer support is top notch! It has been very easy to communicate back and forth with them. The support help we receive is great. I ask them exactly how to do what I’m wanting to do and if it’s possible, and of course, the answer is always yes, because it’s Maintenance Connection."

“One of the main benefits of the implementation is the visibility of the process at the Group level, thanks to maintenance plans standardized across all production sites.”

"Communication within our department is streamlined with WO assignment notifications and the use of MC Express. Updates to work orders can be made in real time, so the base office is aware as soon as repairs are completed. We can also directly email contractors of their new work orders and allow requesters to view the status of their requests."

"We are able to add assets into unique site locations, tracking maintenance and money spent on assets. We are able to then link work orders to assets to make better and more responsible decisions when it comes to repair vs replace."

"We use Maintenance Connection within our daily operation of a Public Works Facility. We use the software for maintaining all of our 30,000 assets. It is a very powerful tool for processing work orders, as well as managing assets and inventory."

"MC is so intuitive and easy to use while providing the functionality needed to run daily equipment and facility operations."

"Everyone on our staff loves the reporting. The ability to get data instantly is never a problem."

“With a unique mix of happy customers, engaged employees, value for giving back, and a tight-knit culture in a mostly-virtual working environment, Maintenance Connection offers employees an attractive and satisfying place to work.”

"The reporting in Maintenance Connection gives us better visibility into inventory tracking and supplier costs, and saved us $105,000 last year through centralized vendor comparisons. By reducing quantities on hand by 10% across the board, we’ve saved tens of thousands of dollars in unnecessary parts spending.”

"Maintenance Connection enables us to put processes in place for accurately tracking KPIs and seamlessly managing our proactive versus reactive goals. Now we can confidently say we’ve attained over 70% proactive maintenance and are well on track to achieve our overall goal of 85%.”

"Our primary objective is to drive continuous improvement and implement best practices to achieve excellence in manufacturing and engineering. Accruent Maintenance Connection has been transformative in realizing this.”