“We were brought in to implement Staples’ new customer philosophy through CX and training, and Quality was a non-negotiable part of that effort. The most important change was to implement 2-way communication even during coaching and training sessions. This was not possible given our current tech stack. Our QA tool, …
“Even if people don’t like change, MaestroQA still provides them more data to understand their performance and receive better coaching from managers."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good …
FeaturedCustomers has 1,911,840+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
