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“Heroes can also login to MaestroQA to view feedback, session notes, and individual quality reports, which ultimately elevates the coaching experience for the agent and myself.”
“We wanted to create a robust program that proactively measures the quality of our service through all feedback channels, both internally and externally.”
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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