250 MadCap Software Testimonials

"Working with MadCap has really spread a positive energy across our system. Getting ramped up with Flare was just as easy and quick as working with the tool itself. With an abundance of resources, from free webinars to online forums, we felt like we had a solid community of support to build with."

"Flare was the clear choice, addressing all of our requirements and going beyond to help us consider new possibilities like mobile technology."

"As an adjunct professor at MSOE who also works full time on a documentation team in the software industry, I am in a unique position to share first-hand, real-world experiences with my students. With MadCap Flare in the students’ toolset, I feel my ability to bring the ‘real world’ into the classroom has grown exponentially. With its strong commitment to education, MadCap Software is a highly valued partner in preparing MSOE students to excel in their careers."

"Flare is at the forefront in delivering solutions for today's documentation and training needs through its use of native XML, the emerging standard for software, and single-source publishing to multiple outputs—from HTML to Adobe® FrameMaker® or Microsoft® Word. These features, along with support for Microsoft's latest technologies (Vista, Office 2007, XPS, and DOCX) were key factors in my decision to replace Adobe RoboHelp with Flare."

"We are thrilled to work with MadCap Software in giving Blue Dots students an opportunity to use MadCap Flare to gain the essential skill set for modern content development and publishing. With Flare, our students will build valuable experience using the same software that technical communicators use on a global scale in the workplace today."

"Customer satisfaction is about being responsive and providing accurate information that users can trust. MadCap Flare is playing a central role in helping us to optimize the customer experience on both fronts."

"In contrast to CCMS systems, which simply store and manage your content in a central database, Madcap Central tackles the publishing and content delivery aspect of content. Pushing the latest updates to your project online in a quick and easy way gives you many advantages in the context of DocOps and agile. You no longer need to use separate systems for source control, task management, permissions, and other details. It’s all contained and managed within one central hub. Overall, Madcap Central provides a much-needed publishing and content delivery solution for tech docs."

"We are providing retailers with state-of-the-art solutions for marketing and selling on some of the world's most prestigious ecommerce channels, so it's important for our online Help and print documents to have a modern look that is in keeping with what they see on their websites. MadCap Flare provides the attractive, up-to-date image we're looking for, and it is very easy to color-code our Help content in line with our branding: orange for Merchant and red for SearchAdvisor. Flare is also the most intuitive product we evaluated, and the integration with Adobe® FrameMaker® is very clean. Flare has the right functionality, and equally important, MadCap has some of the most knowledgeable experts in the industry. With MadCap's support, we made our deadline, and the ChannelAdvisor developers were so excited by Flare's cool, colorful context-sensitive Help that they immediately started suggesting new projects."

"I like that MadCap Flare is a wholly integrated SDK-like environment. I do tools and automation work in a documentation group, and Flare makes my life so much easier than other packages. If something puzzles me, there's only one place I need to look. Previously it took about 6 pieces of software to piece together a documentation build."

"Technical writing is an emerging profession in China, and there’s a need for modern software tools to serve the needs of businesses with an increasingly global reach. By adopting state-of-the-art MadCap Flare and MadCap Lingo software for our course, we are equipping our translation students with modern tools and techniques for supporting today’s technical writing, content management, and localization demands."

"One of the main goals of our Business & Technical Communications curriculum is to enable our students to have experience with the main software applications used by practicing technical communicators. MadCap’s industry-leading tool, MadCap Flare, is certainly one of those."

"My company, Egenera, just switched to Madcap Flare, and I have to say, MadCap Software's technical support is outstanding. I'm a new user, and had 3 issues that were all resolved within 24 hours! I've never had better tech support, either personally or professionally."

"By migrating from a two-product solution to Flare, which was specifically designed to serve as a Help authoring tool, we immediately recognized significant efficiencies that have led to a two-fold gain in productivity. Citect's decision to move to Flare was the result of an in-depth review of more than half a dozen products. We completed a very thorough evaluation that compared 30 different Help content requirements. In the end, Flare addressed more of those requirements than any other product we reviewed. It also has a modern, forward-looking architecture, which stands out from the older designs of other solutions whose older architectures have been updated for today's Web-based Help demands."

"The course gave me the confidence to use these new features and hopefully improve my productivity (and it also increased my confidence in the product)."

"I released a Knowledge Base for our department today. I used Flare to generate WebHelp output and enabled and used every option that Flare has to offer. A lot of document automation was done using a Master Page. I used a Master Page for the first time and it really worked out well. My coworkers are really excited about this new tool and Flare gave all the tools to make it possible. Breadcrumb Navigation, variables, proxies, a-links, index, full-text search - short, everything useful was added. Compared to any other OLH or similar projects that I finished so far, this one is the best thanks to MadCap's Flare!"