250 MadCap Software Testimonials

"Flare mobile output is platform-independent, so we didn't have to customize anything for the GPS device. It worked immediately."

"We are providing retailers with state-of-the-art solutions for marketing and selling on some of the world's most prestigious ecommerce channels, so it's important for our online Help and print documents to have a modern look that is in keeping with what they see on their websites. MadCap Flare provides the attractive, up-to-date image we're looking for, and it is very easy to color-code our Help content in line with our branding: orange for Merchant and red for SearchAdvisor. Flare is also the most intuitive product we evaluated, and the integration with Adobe® FrameMaker® is very clean. Flare has the right functionality, and equally important, MadCap has some of the most knowledgeable experts in the industry. With MadCap's support, we made our deadline, and the ChannelAdvisor developers were so excited by Flare's cool, colorful context-sensitive Help that they immediately started suggesting new projects."

"During my evaluation, I was able to convert a Robohelp project and produce working WebHelp documentation without reading any manuals or attending any training. The end product was visually appealing and the resulting markup was clean. It even offered the opportunity to convert inline formatting to css. Flare has a intuitive and productive interface."

"In the past year alone, we’ve reduced production time from two weeks to less than one week. We’re delighted that this curve keeps diving, and we’re now at the brink of reducing that to possibly hours."

"I like that MadCap Flare is a wholly integrated SDK-like environment. I do tools and automation work in a documentation group, and Flare makes my life so much easier than other packages. If something puzzles me, there's only one place I need to look. Previously it took about 6 pieces of software to piece together a documentation build."

"Customer satisfaction is about being responsive and providing accurate information that users can trust. MadCap Flare is playing a central role in helping us to optimize the customer experience on both fronts."

"The single-sourcing in Flare is tremendously advantageous for quickly delivering the content our customers need. We've taken a huge leap with Flare, and there's still a lot more potential to tap."

"Before we used MadCap Flare, it took 40+ hours to update all of our user guides even when all we changed was the software release number and release date on the covers. Now it takes me about an hour, all alone, because I’ve automated it all in Flare."

"One of the great things about the structured authoring in Flare is that it enforces consistency, and in the long run, that opens the door to greater ubiquity. Having that increased potential for future value immediately enhances the value of the content we’re delivering today."

"Flare has allowed us to take advantage of the flexibility offered by a single-source XML solution. It also has enabled us to deliver better quality work in less time."

"Flare is the way of the future. The cost savings and benefits have drastically outweighed other tools. Now is the time to make the move."

"Most of our revenues go into the software, and we have to make a very good case for how any purchase is going to help us better serve our customers...with MadCap Flare, making that case was easy."

"With Flare's native XML architecture, we could easily migrate the content to another application, but its powerful functionality and ease of use remind us why we want to stay with Flare every time we use it."

"The combination of MadCap Flare and MadCap Analyzer enables us to create attractive HTML5 content without having to rely on a third-party graphic designer. Not only can we reduce our costs; we can also complete a project that used to take days in hours."

"I really see Flare as the shining light in documentation authoring. Adding MadCap Lingo, Contributor and Analyzer into that mix has given us a powerful suite of tools for bringing a superior documentation experience to our users."