250 MadCap Software Testimonials

"Having used Flare for several years, I think it is an excellent "middle way" between traditional page/chapter/book tools such as FrameMaker, and very expensive full-blown DITA-based content management systems. I think it has the best of both worlds, for a relatively low cost, and many organizations would greatly benefit from it. The publishing targets feature alone is worth the price - it's that powerful."

"Working with MadTranslations, we have beat every estimated project date with impressive accuracy, responsiveness, and advice on terminology for different locales. MadTranslations has consistently provided us with high quality translation and localization, responsive service, competitive pricing, and an understanding of our authoring environment."

"MadCap Flare is hands-down the best help authoring tool I have ever used."

"The MadPak tools are truly saving our company time while improving the quality of content we provide our customers, and ensuring that we don't miss a thing."

"I'm very appreciative of the loyalty, growth and success we've experienced with MadCap, providing a fantastic resource for our students to advance their technical writing best practices with Flare. We're thrilled to teach our master degree students modern technical communications practices using a leading-edge tool from a company truly dedicated to the education, advancement and innovation of specialists in the field."

"Technical writing is an emerging profession in China, and there’s a need for modern software tools to serve the needs of businesses with an increasingly global reach. By adopting state-of-the-art MadCap Flare and MadCap Lingo software for our course, we are equipping our translation students with modern tools and techniques for supporting today’s technical writing, content management, and localization demands."

"In contrast to CCMS systems, which simply store and manage your content in a central database, Madcap Central tackles the publishing and content delivery aspect of content. Pushing the latest updates to your project online in a quick and easy way gives you many advantages in the context of DocOps and agile. You no longer need to use separate systems for source control, task management, permissions, and other details. It’s all contained and managed within one central hub. Overall, Madcap Central provides a much-needed publishing and content delivery solution for tech docs."

"I really appreciate MadCap recognizing our university and helping us to become a great resource for students to prepare themselves for a lifelong career using industry leading tools. It’s exciting to teach my master degree students using products from a company that is leading the technical communications market."

"MadCap Pulse integrated with MadCap Flare has provided users with a convenient voice to engage in social dialog within the context of our application help guide. Along with the robust analytics package offered by Pulse, it also helps our product management, support and sales teams understand the voice of our clients. Social dialog is so prevalent in our personal lives that extending the same tools into our business-to-business application sends a powerful message of relevance and innovation to both clients and future customers."

"The webinars have been a brilliant resource for me. The hour-long sessions are just the right length to keep my attention and I can access them whenever I want. They focus on specific subjects in such a clear, fun, logical and structured way – making it so easy to remember and replicate the skills I've learned. The webinars make me feel part of the MadCap community; the enthusiasm of all the presenters is tangible – they really care that I learn and benefit from their knowledge. And the best bit is that the knowledge I gain is not just about MadCap's software – it's about current documentation best practice, methodologies and standards as well. All that useful information, and for free? In times when training budgets are so constrained, how good is that? Thank you so much!"

"Since using MadCap Feedback Service to improve our Flare-based Help systems, our support team is seeing anywhere from a 10 percent to 30 percent drop in ‘how-to’ calls."

"We moved from FrameMaker® to Author-it®, but were not very happy with the way Author-it® "locks" your files in the system in its own code-propriety format. We wanted something (file format) that is more transparent and easy to use. We then moved to MadCap Flare, and we are very glad that we took this decision. For few of our products that have 30,000+ files, our build times have come down from a staggering 16-24 hour in AIT to a meager 20-30 minutes. Flare is the simplest and the best thing in market now, according to my experience."

"When we got to look at the new features that are included in Flare 8 – mainly the HTML5 output that includes full topic URLs and frameless output, and the enhanced searching interface and functionality – we were sold and immediately renewed our maintenance plans. These new features and enhancements are going to be of great value to our customers and our Support team."

"We have about 20 product versions and modules, and we have different skins for all of them. I really appreciate the power and flexibility of setting up different skins using targets in Flare."

"With Flare, I can look at the entire index, get the big picture, and fix things immediately. It’s a night and day difference compared to using FrameMaker®."