“Our communication needs were evolving, call volumes were increasing, and our LUCS system was reaching end-of-life. These factors, compounded by limited MS Teams integration and scalability, necessitated a new platform. This solution needed to be scalable, integrate seamlessly with our Microsoft environment, and offer simplified administration to ensure uninterrupted public …

"We are the gatekeepers, so to speak: every day we get inquiries ranging from logistics companies contacting us about deliveries, consumer questions, all the way to sales pitches and job inquiries. We protect our employees by sorting out these calls. We give callers information and forward relevant calls to the …