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Luware builds intelligent, cloud-native CX solutions that unlock the full potential of Microsoft Teams for enterprise communication. Their products, streamline complex service processes, ensuring every interaction is easier, highly secure, and fully compliant. By capturing and integrating every touchpoint from call to compliance log they empower global organizations to achieve a complete view of the customer journey and deliver an exceptional Customer Experience.
“A big advantage of Luware Nimbus is that all employees work with the same telephony solution, so we can easily compare the different units and ensure consistent reporting across the …
“We were previously using a Cisco Express environment and an enterprise environment, and it was not a great experience. It was really outdated. We'd been using it for years.”
“Our communication needs were evolving, call volumes were increasing, and our LUCS system was reaching end-of-life. These factors, compounded by limited MS Teams integration and scalability, necessitated a new platform. …
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