“The person experiencing a mental health crisis can now be directed to the right team for assessment, onward treatment, or advice. Ensuring that people are accessing the right service at the right time is key to reducing costs, duplication, and confusion. Above all that, it means that patients will have …

“Our communication needs were evolving, call volumes were increasing, and our LUCS system was reaching end-of-life. These factors, compounded by limited MS Teams integration and scalability, necessitated a new platform. This solution needed to be scalable, integrate seamlessly with our Microsoft environment, and offer simplified administration to ensure uninterrupted public …