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Luminoso Testimonials

  • “We were immediately impressed by Luminoso's ability to get to the roots (something we know a little about!) of what our customers are saying about our products on a conceptual level. Superficial tools abound; Luminoso goes deep.”

    John LewisDirector of Global Analytics and Consumer Marketing, Scotts

  • “Our mission is to help our clients market themselves successfully online, and we find Luminoso's ability to understand the nuances of language and meaning to be mission-critical.”

    Marc BenjaminManaging Partner
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    Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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    Whatfix is a game changing Performance Support platform that helps users achieve optimal performance by providing them quick and easy access to contextual information needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application, thereby eliminating the time spent in referring multiple resources for help and support.

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    Now Interact is a leading Artificial Intelligence vendor that offers targeted machine learning applications which optimize the bridge between digital and offline channels. Founded in 2010, and creating Artificial Intelligence applications since 2014, Now Interact use real-time omnichannel data – including online, contact center, telesales and bricks & mortar – to drive personalized customer journeys and accelerate the digitalization of sales and service.

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