“Direct mail is a high-performing channel within our Targeted Outreach Program – with 45% of account activations attributed to these mailings.”

“Given that states can fine us thousands of dollars for any time a user error is committed, Lob took the potential for user error out of the equation, which is huge, helped us decrease liability exposure by at least 50%, which is really important to us.”

“Perhaps the most powerful learning was being able to tangibly demonstrate the value of direct mail to our own workforce, especially to our youngest employees. We’ve had many internal debates on how to stop this manual, painful process. The way to solve this debate was to eliminate the time, effort, …

"In our industry, companies normally target a 4 to 5 times return to be a viable, sustainable marketing channel. We have an 8.3 return on ad spend from direct mail, so we're blowing that out of the water."

“In 2020, there was a groundswell of people wanting to contact their reps in Congress to express their outrage about various policies. I read that paper mail was the best way for constituents to ensure their message is seen and recorded, especially as many congressional offices stopped answering their phones.”

"The time saved is nearly impossible to quantify—I can't imagine our current operation with a traditional vendor."

"We've been able to drive additional retention increase repeat orders and decrease attrition. This has been a great initiative for us and we've seen benefits all over the business."

“If you’re in the business of sending direct mail, Lob is the best in the industry.”