LearnLode is an integrated suite of software services for contact centres and enterprises. It comprises the following key modules: knowledge base, analytics, decision support tool and training and assessment module. Learnlode’s proprietary technology and algorithms allow contact centres to take an integrated lifecycle approach to the information that agents need. LearnLode’s predictive knowledge base knows the knowledge that agents need and ensures that they only see the information that is relevant to them.
"Our LearnLode consultant brought a wealth of specialist knowledge to the assignment and worked in a very professional, creative, and collaborative way with our team, providing valuable insights and perspective."
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