LearnLode is an integrated suite of software services for contact centres and enterprises. It comprises the following key modules: knowledge base, analytics, decision support tool and training and assessment module. Learnlode’s proprietary technology and algorithms allow contact centres to take an integrated lifecycle approach to the information that agents need. LearnLode’s predictive knowledge base knows the knowledge that agents need and ensures that they only see the information that is relevant to them.
"Our experience in dealing with Learnlode has been extremely positive. They took the time to understand our needs today and the flexibility that we need going forward."
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