“As we are such a large organization, processing claims and funding requests was formerly a highly manual and time-consuming process."
“By reducing our inefficiencies, engaging our applicants and dedicating ourselves to a system that provides a competitive hiring time frame, we can continue to meet our goals of hiring the best.”
“The impact of our Laserfiche initiatives meant we were able to support some of society’s most vulnerable people on their journey to finding work a lot quicker than what was occurring nationally, and what we would have normally been able to achieve."
“We started with 36 HR forms in the repository. Now we’re up to 88 forms across all departments—from Sales to Merchandising, Laserfiche spread everywhere after people got used to seeing what we built and how easy it was to work with.”
“Our wish list is always full when it comes to Laserfiche, If you can think of it, Laserfiche can do anything.”
“Right now our CRM integrates with our email system—I’d like to see it integrated with Laserfiche as well, and our internal processing department will be able to automatically route documents to our principals to approve from anywhere, instead of having them wait in a folder on a desk—that’ll be nice.”
“Of all the new software we’ve gotten in the last few months, this is everyone’s favorite Laserfiche did what it promised to do. None of the other software did.”
“If you look at companies like Microsoft or Apple, they owe a lot of their success to the way developers are able to build innovative solutions in it, It’s not locked down. Like Laserfiche, it’s a broader base of development that encourages more innovation, because users are not just customers, they’re partners.”
“We’ve already realized a significant ROI from using Laserfiche, Now that we have Laserfiche Rio, we can’t wait to start reaping the benefits of business process automation.”
"We have to do something about this—we’re getting 5,000 hits a day, Part of our plan is to promote government transparency through the use of web self-service, including access to records contained in the Laserfiche system.”
“Laserfiche Rio is a great tool. The bottleneck now is just finding the time to make it do everything we want it to do.”
“I would definitely say that this has been the best enhancement to any A/P process that we’ve done—I’ve been here 5 years, but I’ve heard the same thing from people who have been here for 20 years. It’s a great product.”
“When Laserfiche first came to the department, as with any new program, we were a little scared of it we had that kind of mentality. Now, not a single person in our department can live without it. I love it.”
“With the volume of usage we’re seeing, Laserfiche WebLink has paid for itself tenfold in staff time savings, now staff can concentrate on their primary role of running the city instead of running around and pulling documents for FOIA requests. FOIA used to be a real unpleasant word around City Hall. Now the subject doesn’t even come up.”
“The remaining three departments that don’t use Laserfiche are seeing how much the other departments love its ease of use and speed, so they’re starting to ask how they can use it too.”