“Once you understand the capabilities of Laserfiche, you can utilize it for much more than the original use case."

“Implementing and designing processes in Laserfiche is so easy. If you can imagine it, you can do it.”

“We’re always looking for opportunities to be more effective and really bring that cost for service or cost per unit down. Not for a bottom-line profit like in the private sector, but to try to reduce the cost of service to our constituents, and use their tax dollars appropriately and …

“When we were searching for these new systems, we made it a mandatory requirement that they would all be able to integrate with Laserfiche, Laserfiche is our enterprise solution for content management. We’re not going to move forward with any system that is incompatible with it.”

“Our reseller and our engineering department devised a program that changes all those links to Laserfiche WebLink search links. Now, users click on a parcel to bring up a Laserfiche WebLink window with all the pertinent information.”

“Our HR system is good, but it’s easier for me to get the information I need from Laserfiche. I can look at the personnel action form to see the signatures and the notes I made. All those supporting documents aren’t in the HR system.”

“We had a directive from our city manager to look at document imaging. We looked at a number of products over a long period of time, and the technology changed during that period.”

“As a city, we have buildings that are very, very widely spaced. Previously, supervisors might have to come all the way across town to look at paper applications. Being able to view applications from their desks is a tremendous time saver.”

“Whenever there’s a vacancy, we enter the employee requisition into the HRIS system. We then set up an appropriate folder in Laserfiche, which is where all the images and the application are scanned. Each supervisor is assigned a unique login and password for access to the intranet.”

“With every new project, people really welcome our support and suggestions. We all listen to each other and are willing to hear new ideas. At the same time, people don’t just say, ‘I’m going to do this’ and call up IT—DAG helps define the project and gives the go-ahead.”

“My goal, in the beginning, was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.”

“Laserfiche was the most user-friendly solution we looked at, and we knew that was going to be very important. Laserfiche also had a very strong presence in cities around our size (population: 145,000), so we knew that support for local government operations was in place.”

“We sent them an email about Laserfiche WebLink and they did the rest. They found everything they needed right there. It turned out to be a tremendous time saver for us—and for them.”

“Right now, case documents are contained in a paper file, which eliminates collaboration and the ability to work on the case at the same time as someone else. As a result, we end up doing a lot of photocopying, which wastes paper. It can also get confusing to have so …

“Laserfiche Workflow is a wonderful tool. We rely heavily on it.”