“Although documents such as minutes, plans, budgets, reports were posted to our website, you had to know what you were looking for in order to find it. Forms and permit applications were also available to the public on our website, however, applicants had to print out the forms, complete them, …

“With the volume of usage we’re seeing, Laserfiche WebLink has paid for itself tenfold in staff time savings, now staff can concentrate on their primary role of running the city instead of running around and pulling documents for FOIA requests. FOIA used to be a real unpleasant word around City …

“The more that we’re embracing it, the faster and better everybody’s going to be. It’s completely changed the entire culture of our company.”

“Our reseller and our engineering department devised a program that changes all those links to Laserfiche WebLink search links. Now, users click on a parcel to bring up a Laserfiche WebLink window with all the pertinent information.”

“Our HR system is good, but it’s easier for me to get the information I need from Laserfiche. I can look at the personnel action form to see the signatures and the notes I made. All those supporting documents aren’t in the HR system.”

“We had a directive from our city manager to look at document imaging. We looked at a number of products over a long period of time, and the technology changed during that period.”

“As a city, we have buildings that are very, very widely spaced. Previously, supervisors might have to come all the way across town to look at paper applications. Being able to view applications from their desks is a tremendous time saver.”

“Whenever there’s a vacancy, we enter the employee requisition into the HRIS system. We then set up an appropriate folder in Laserfiche, which is where all the images and the application are scanned. Each supervisor is assigned a unique login and password for access to the intranet.”

“With every new project, people really welcome our support and suggestions. We all listen to each other and are willing to hear new ideas. At the same time, people don’t just say, ‘I’m going to do this’ and call up IT—DAG helps define the project and gives the go-ahead.”

“My goal, in the beginning, was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.”

“Laserfiche was the most user-friendly solution we looked at, and we knew that was going to be very important. Laserfiche also had a very strong presence in cities around our size (population: 145,000), so we knew that support for local government operations was in place.”

“We sent them an email about Laserfiche WebLink and they did the rest. They found everything they needed right there. It turned out to be a tremendous time saver for us—and for them.”

“Right now, case documents are contained in a paper file, which eliminates collaboration and the ability to work on the case at the same time as someone else. As a result, we end up doing a lot of photocopying, which wastes paper. It can also get confusing to have so …

“Laserfiche Workflow is a wonderful tool. We rely heavily on it.”

“Laserfiche WebLink is great because all interested stakeholders can easily view public documents with the click of a mouse. Plus, it saves our staff the work of converting documents to PDFs and manually posting them on our website.”