255 Laserfiche Testimonials

“Before starting to design a process from scratch, I look to see if it has already been done in the Business Process Library. Since it is already done once, it is easy to duplicate. The BPL is a great resource.”

“At the same time, Laserfiche gives us peace of mind because it doesn’t allow anyone to go into the system and make changes, or perhaps inadvertently make a change, without my knowledge. Core information like packaging components and instructions must follow specific parameters. That’s so important for the organization, and a big help to me.”

“We also have workflows that run on a regular basis to provide reporting on weekly and monthly property visits. Workflow compiles statistics and places them on a chart, which it embeds into an email and sends to our company’s executive team, including the owner. This provides them with insight into our day-to-day operations.”

“When we were searching for these new systems, we made it a mandatory requirement that they would all be able to integrate with Laserfiche, Laserfiche is our enterprise solution for content management. We’re not going to move forward with any system that is incompatible with it.”

“Our reseller and our engineering department devised a program that changes all those links to Laserfiche WebLink search links. Now, users click on a parcel to bring up a Laserfiche WebLink window with all the pertinent information.”

“Our HR system is good, but it’s easier for me to get the information I need from Laserfiche. I can look at the personnel action form to see the signatures and the notes I made. All those supporting documents aren’t in the HR system.”

“We had a directive from our city manager to look at document imaging. We looked at a number of products over a long period of time, and the technology changed during that period.”

“As a city, we have buildings that are very, very widely spaced. Previously, supervisors might have to come all the way across town to look at paper applications. Being able to view applications from their desks is a tremendous time saver.”

“Whenever there’s a vacancy, we enter the employee requisition into the HRIS system. We then set up an appropriate folder in Laserfiche, which is where all the images and the application are scanned. Each supervisor is assigned a unique login and password for access to the intranet.”

“With every new project, people really welcome our support and suggestions. We all listen to each other and are willing to hear new ideas. At the same time, people don’t just say, ‘I’m going to do this’ and call up IT—DAG helps define the project and gives the go-ahead.”

“My goal, in the beginning, was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.”

“Laserfiche was the most user-friendly solution we looked at, and we knew that was going to be very important. Laserfiche also had a very strong presence in cities around our size (population: 145,000), so we knew that support for local government operations was in place.”

“We sent them an email about Laserfiche WebLink and they did the rest. They found everything they needed right there. It turned out to be a tremendous time saver for us—and for them.”

“Right now, case documents are contained in a paper file, which eliminates collaboration and the ability to work on the case at the same time as someone else. As a result, we end up doing a lot of photocopying, which wastes paper. It can also get confusing to have so many copies of the same document floating around, because you never know which is the most current, complete version.”

“Laserfiche Workflow is a wonderful tool. We rely heavily on it.”