255 Laserfiche Testimonials

“My goal, in the beginning, was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.”

“The digital workplace is constantly evolving, and the obvious next step for us was to start transitioning operations to the cloud, We selected Laserfiche Cloud because we already had a successful on-prem solution, which means we could easily migrate key workflows and ensure business continuity while we made the transition.”

“Right now our CRM integrates with our email system—I’d like to see it integrated with Laserfiche as well, and our internal processing department will be able to automatically route documents to our principals to approve from anywhere, instead of having them wait in a folder on a desk—that’ll be nice.”

“Laserfiche is allowing us to function in a more streamlined manner and also to focus on details that we never had time for or even imagined were options previously. We set out to replace an out-of-date tracker and ended up reinventing what we do.”

“By reducing our inefficiencies, engaging our applicants and dedicating ourselves to a system that provides a competitive hiring time frame, we can continue to meet our goals of hiring the best.”

“IT is usually seen as a spender of money, but dollars invested in information technology can have a positive return on investment, The re engineered on boarding process saved about 45 minutes per new employee. Because we’ve hired over 3,400 employees in a little under a year, we equate this time savings to be about 2,600 working hours, or slightly over $100,000 in soft savings. This allows our employees to invest the time saved into other job duties.”

“Previously, we needed 28 people to answer citizen questions quickly and accurately. Today, with a staff of 17, our customer service is better than ever before.”

“All things considered, Laserfiche saves us about $1,000,000 every year since we’ve implemented it, Laserfiche has never been one of those products that just sits on the shelf and doesn’t get used.”

“The frustrated phone calls from students are down and now we’re getting calls from other departments that want to use Laserfiche.”

“Our new process saves three people in the back office at least one full work day a month of just having to track down blotters, Plus, it has taken a process that was frustrating and difficult for our reps and made it much easier for them. Really, all they have to do now is scan a check or fill out a few fields on the form.”

“Our analysis showed that with an investment of $400,000 to $500,000 for scanning, software upgrades and IT infrastructure updates, using Laserfiche could save us as much as $5.5 million dollars.”

“We wanted to bring greater efficiency and cost savings to the county by implementing, maintaining and instructing all county departments on the best practices of using a digital records management system.”

“Our system logs every possible interaction with a document, Even if a document is deleted, it is still available in the Laserfiche repository and we can see who modified it.”

“We as government can be more efficient. There are tools out there to do it, and it’s worth the investment, I think there’s a great return on investment story to be told when you automate the right way, for the right reasons and in the right business areas.”

“Telling social workers that they don’t have to skip their lunch—that they can take a 15-minute breather and still ensure that their clients are taken care of—that’s powerful.”