“It allows us to easily manage the creation of forms, the development of workflow and security in a way that you do not need to be an application developer. It really is a nice departure from the in-house developed applications—to think out of the box about how we can re-engineer …

“Before starting to design a process from scratch, I look to see if it has already been done in the Business Process Library. Since it is already done once, it is easy to duplicate. The BPL is a great resource.”

“For financial aid programs, we need to collect and verify a lot of information, which previously was done manually on paper and could take days to weeks, Now, students don’t have to come to the office in person. They can access the form they need and get it filled out …

“Laserfiche is allowing us to function in a more streamlined manner and also to focus on details that we never had time for or even imagined were options previously. We set out to replace an out-of-date tracker and ended up reinventing what we do.”

“By reducing our inefficiencies, engaging our applicants and dedicating ourselves to a system that provides a competitive hiring time frame, we can continue to meet our goals of hiring the best.”

“IT is usually seen as a spender of money, but dollars invested in information technology can have a positive return on investment, The re engineered on boarding process saved about 45 minutes per new employee. Because we’ve hired over 3,400 employees in a little under a year, we equate this …

“Previously, we needed 28 people to answer citizen questions quickly and accurately. Today, with a staff of 17, our customer service is better than ever before.”

“All things considered, Laserfiche saves us about $1,000,000 every year since we’ve implemented it, Laserfiche has never been one of those products that just sits on the shelf and doesn’t get used.”

“The frustrated phone calls from students are down and now we’re getting calls from other departments that want to use Laserfiche.”

“Our new process saves three people in the back office at least one full work day a month of just having to track down blotters, Plus, it has taken a process that was frustrating and difficult for our reps and made it much easier for them. Really, all they have …

“Our analysis showed that with an investment of $400,000 to $500,000 for scanning, software upgrades and IT infrastructure updates, using Laserfiche could save us as much as $5.5 million dollars.”

“We wanted to bring greater efficiency and cost savings to the county by implementing, maintaining and instructing all county departments on the best practices of using a digital records management system.”

“Our system logs every possible interaction with a document, Even if a document is deleted, it is still available in the Laserfiche repository and we can see who modified it.”

“We as government can be more efficient. There are tools out there to do it, and it’s worth the investment, I think there’s a great return on investment story to be told when you automate the right way, for the right reasons and in the right business areas.”

“Telling social workers that they don’t have to skip their lunch—that they can take a 15-minute breather and still ensure that their clients are taken care of—that’s powerful.”