79 Kount Testimonials

"When we have to sit there and play whack-a-mole to stamp out fraud, it’s a huge drain on our resources. It was something we weren’t able to stay on top of. It consumed our weekends — we were dreading Monday mornings."

"Kount really won us over with the data transparency. The extra detail is really helpful for a team like ours."

"Our chargeback rate dropped 50% in the very first month of using Kount. Now our chargeback rate averages 0.25% - 0.3% – about twenty times lower than when it peaked at 5.5%. And in our best month, we’ve been able to drop the chargeback rate as low as 0.11%."

“Alexandra Lopez and I are the ones who do the reviews. Kount shows us order addresses and email addresses, plus gives us all sorts of capabilities that we didn’t have before. For example, every order automatically has web links to Cisco email address lookups and Whitepages Pro phone and zip code information. It makes things go much faster. Kount’s Order Linking has been a huge advantage for us, too. Before, we’d get hit over and over by the same fraudsters using different cards, devices, and email addresses. Now, Order Linking flags them each time they return. They give up pretty quickly. And we never see them again.”

“Kount’s Order Linking has been a huge advantage for us, too. Before, we’d get hit over and over by the same fraudsters using different cards, devices, and email addresses. Now, Order Linking flags them each time they return. They give up pretty quickly. And we never see them again.”

"Kount is really worth the price. It’s more than paying for itself. We have never had an issue with uptime or outages, the website performance and response time are great, and the features make doing our job much easier."

"Our product losses are down 50% to 60% with Kount and Ethoca. I would highly recommend the Ethoca integration. The new integration brings operational efficiencies. The savings in labor hours alone makes this an attractive investment."

"Our ability to offer the baseline level of Kount fraud protection at no extra cost helps us win business from competitors. Merchants see it as a big benefit. And being able to offer additional, configurable options of Kount makes that offering that much stronger."

"Our chargeback percentage of Total Transaction Volume is 0.03% compared to an Australian Online Travel Services benchmark of 1.9%. We’ve achieved a 83% reduction in the number of bookings flagged for review [and] a 50% reduction in bookings declined for fraud validation."

"We saw fraud rates and chargebacks decrease as much as 45%. I would tell any colleague evaluating fraud solutions to truly consider Kount."

"Kount is absolutely a value. Considering what we pay for Kount, if it stops just one of our big chargebacks a month, it pays for itself. It does that and more, so Kount more than pays for itself."

"Kount is an excellent, comfortable and reliable service. As a fast-growing company with a slim and agile team, we’ve found that the automation, smart features and ease-ofuse Kount provides to be invaluable."

“We saw an immediate and dramatic decrease in chargebacks, Thanks to Kount we’ve rapidly reduced our monthly chargebacks by 65%. It decreased the number of refunds of unapproved orders significantly and reduced the amount of fees we pay to our processors, too.”

"They’ve just been super. We implemented in two weeks, tuned the system within six, and were out of chargeback jail within a month."

"If I were talking to someone who was considering Kount, if you want something that is specific to you where you can do what you need to do and have the control, then this is absolutely the tool."