79 Kount Testimonials

"Kount is really worth the price. It’s more than paying for itself. We have never had an issue with uptime or outages, the website performance and response time are great, and the features make doing our job much easier."

"For us, Kount is a real dollar saver. We’ve saved money by reducing merchandise losses and by spending less time reviewing orders. In fact, it opens up opportunities for growth because we don’t have to dedicate so many resources to manual reviews. There’s no comparison to Kount."

"The big advantage of Kount is their sophisticated Rules Engine, which would take years to develop ourselves. The fact that we get that capability right out of the box is a big plus. In addition, the value that their Merchant Services group brings to continuously improving our fraud risk analysis system is impressive."

"We’ve seen a 50% reduction in fraud. Kount is a great choice if you want to own the data and make decisions on your own. We want to have the data and be able to vouch for every decision. We are reluctant to let others take control.”

"Our merchants have seen double-digit improvements in all areas. There are fewer chargebacks, fewer manual reviews, and most importantly, fewer false positives. It’s a very good value that allows merchants with low volume to scale up affordably."

"Kount Central is a core part of our business growth strategy. Merchants see that we’ve built a solution that does more than just payment processing. We can now help them increase their order acceptance while keeping fraud under control without a ton of added cost."

"We’ve seen a 77% drop in chargebacks for the most targeted resort. Kount has blocked about $350,000 in fraud for that one property alone, which is just 1 out of 250 resorts we serve."

"The percentage of fraudulent orders was as high as 20% at the peak of the attack. But with Kount, our chargeback rate is now less than 1%. In addition, we have been able to cut our manual review rate to just 7% of orders, which is saving us a lot of time and money."

"Our chargeback rate dropped from 0.47% to 0.05%, losses from fraud went down 70%, chargeback dollar amounts decreased 79%, our decline rate dropped from close to 10% to 4.49%—which means we’re approving more orders—and now I’m the only person conducting manual reviews."

"Kount is saving us thousands of dollars. Kount not only helps us identify fraud and friendly fraud, but more importantly, helps us avoid it by preventing fraudulent orders from getting into our system in the first place. That saves us time, energy, and money."

"Our chargeback rate went from as high as 10% down to 0.1%. In terms of dollar amounts, our losses dropped from $10,000, sometimes $30,000 a month down to $0 in most months."

"Our chargeback rate dropped 50% in the very first month of using Kount. Now our chargeback rate averages 0.25% - 0.3% – about twenty times lower than when it peaked at 5.5%. And in our best month, we’ve been able to drop the chargeback rate as low as 0.11%."

"Chargebacks dropped as soon as we turned on Kount. The chargebacks have continued to fall. Our chargeback rate is now 50% lower than it was before Kount."

"Kount was a great way to put out the fire. Since instituting Kount, we’ve seen a 92% drop in our chargeback rate. The value we get from Kount is phenomenal. Our return on investment is easily 10 to 1."

“Alexandra Lopez and I are the ones who do the reviews. Kount shows us order addresses and email addresses, plus gives us all sorts of capabilities that we didn’t have before. For example, every order automatically has web links to Cisco email address lookups and Whitepages Pro phone and zip code information. It makes things go much faster. Kount’s Order Linking has been a huge advantage for us, too. Before, we’d get hit over and over by the same fraudsters using different cards, devices, and email addresses. Now, Order Linking flags them each time they return. They give up pretty quickly. And we never see them again.”