"We chose KMS Lighthouse, not only for it’s features but also for their wonderful report with our team. Nothing was ever too much trouble and the approach wasn’t just professional but it was friendly and authentic too - which is one of our core values at BGL.“
"The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin board; it is about how those numbers impact our customers and their patients."
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