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KMS Lighthouse

Read 15 KMS Lighthouse reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 15 customer videos to see why companies chose KMS Lighthouse as their Knowledge Management Software

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. They use advanced technologies and take an innovative approach to build knowledge management solutions. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, they have built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.

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  • 15 Testimonials View
  • 18 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 1468 reference ratings
4.8/5.0 (1468)

15Testimonials

  • “Training happened in one day for 60 minutes. This saved us so much time, money and resources. Now we have a platform that our team actually knows how to navigate. …

    Chase Labrador Senior Manager of Communications

  • "The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin board; it is about how …

    Burgh Hughes Senior Manager, Call Center Operations

  • “Already, we see that this is a very effective tool that helps employees serve customers faster and more efficiently. According to our estimates, the system will fully pay for itself …

    Olga Tsegelnaya Head of Customer Service
14 more testimonials currently locked

18 Case Studies

  • KMS cuts error rates for GE Healthcare's life saving machinery and shortens …

    Burgh Hughes Senior Manager, Call Center Operations

  • Delta Dental Washington deploys KMS Lighthouse and strategically improves customer service and …

    Stacy Maplesden Automation Solutions Manager

  • DHL deploys KMS Lighthouse and strategically improves customer service and knowledge management

    Balachander Swaminathan Program Manager
17 more case studies currently locked

15 Customer Videos

  • Unum - Customer Success Story (Lisa Buonocore - Director Learning Technology)
    Play Video
    Lisa Buonocore Director Learning Technology
  • COUNTRY Financial - Customer Success Story (Joanna Deffner - IT Enablement Supervisor)
    Play Video
    Joanna Deffner IT Enablement Supervisor
  • How Lighthouse is helping GE Healthcare employees be better at their jobs
    Play Video
    Burgh Hughes Senior Manager, Call Center Operations
14 more videos currently locked

Additional KMS Lighthouse Information & Resources

Read KMS Lighthouse Reviews, Testimonials & Customer References from 15 real KMS Lighthouse customers.

Browse KMS Lighthouse Case Studies, Customer Success Stories, & Customer References from 18 businesses that use KMS Lighthouse.

Watch KMS Lighthouse Customer Videos to learn why 15 businesses chose KMS Lighthouse.

FeaturedCustomers has 1,935,207+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.