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  • Reference Rating
    4.7 / 5.0
    Customer References17 total
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    ClientSuccess is customer success management software that helps companies build relationships that last™. Revolutionizing the way SaaS companies manage, retain, and grow their existing customer base, ClientSuccess provides customer success leaders actionable insights, rich customer analytics, and best practices to proactively manage success throughout the customer lifecycle. ClientSuccess helps SaaS companies increase renewal and expansion revenue, reduce churn, and maximize the lifetime value of the customer.

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    4.7 / 5.0
    Customer References477 total
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    Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.

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    4.7 / 5.0
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    STAMP by Stonegate is revolutionizing the way B2B and B2C businesses are thinking about client retention, customer service, and employee engagement. The STAMP Customer Success Management Platform is an industry-leading SaaS technology for tracking customer sentiment, predicting client loyalty, and unlocking actionable insights on both an individual client and aggregate level. With customized dashboards for clients, account managers, and key market segments, users can maximize the impact of their data resulting in significantly improved renewal rates, increased recurring revenue, and maximized customer lifetime values. STAMP is the most reliable tool for determining what is most important to your customers, how well you’re delivering against those needs, and which key actions could improve customer satisfaction and loyalty. By identifying the ‘gap’ between your customers’ highest-value priorities and your team’s ability to address those needs, you can take action to retain customers, protect high-risk accounts, and better train your staff.

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