“ClientSuccess Pulse enabled us to isolate 3 key accounts who recently had executive sponsor turnover. A very difficult situation, but now we knew it. We put them in a playbook to go from monthly phone calls to weekly phone calls. We looped in executives and leaders to get involved with these accounts and sell the vision. We were then able to turn those three accounts around. We would not have been able to turn things around that quickly had we still been in Trello or Google docs, it was all due to the simplicity of the Pulse; providing the ability to alert the right people at the right time. With ClientSuccess, we didn’t lose a single key account, even though they were flagged with typically detrimental risk with executive sponsor turnover. This is the first quarter I can remember, from multiple startups, where the opportunities for upsell/cross-sell actually made us more money than the money that we lost with the clients leaving. So we were actually a profit center."