“I like being able to see which customers are acting unusually at a quick glance. The system also identifies those who are at-risk for being poached by one of our competitors, which is invaluable information for both our account reps and our sales team. Both teams can take action in the form of reaching out, offering specials to keep the client, and reminding them why they starting using us in the first place. This alone has caused our customer success rate to go up 2%, which when you’re talking about millions of dollars, is a LOT of money.”