“As a Balanced Scorecard company we are proud to be recognized for having a high level of performance, but now we want to get to the next level of service quality and continue to create an inspired, committed culture of Innovation, Collaboration, Attentiveness, Responsiveness and Empowerment. We want to own …

“Combined work in small teams encouraged dialogue with one another and added to the fun factor in the training. All things considered, it was an efficient and mainly encouraging event for all, and its success has been reflected in the considerably increased ‘we-spirit’ we wanted.”