“Training has been delivered almost exclusively in the language of the country concerned, with only one group using English—a group including managers from the UK, Germany, and Estonia. It may be easier to use in some countries than others, but I do believe SLII would work anywhere in the world.”

“As a Balanced Scorecard company we are proud to be recognized for having a high level of performance, but now we want to get to the next level of service quality and continue to create an inspired, committed culture of Innovation, Collaboration, Attentiveness, Responsiveness and Empowerment. We want to own …