“If I had to identify one element of our business that had to be successful, it would be the people at Milltronics. All our employees are absolutely an essential part of corporate growth. Investing in them in terms of training, tools, and authority is the source of all our business …

“Training has been delivered almost exclusively in the language of the country concerned, with only one group using English—a group including managers from the UK, Germany, and Estonia. It may be easier to use in some countries than others, but I do believe SLII would work anywhere in the world.”