29 JRNI Testimonials

"JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with customers."

"Our teams were immediately pleased with the ease of use. The most welcome feature was the automation, and how little work is needed to manage customer appointments."

"The swift deployment of JRNI Appointments was the best thing we did. COVID-19 had the potential to shut down our business, however, we are now in a position where we are doing better as a whole than this time last year."

“We’ve always found that BookingLab have a very flexible and supportive approach they have always been keen to work with us to ensure we maximize the benefits to be accrued from the design and implementation of the solution.”

“Time was critical. We engaged with a number of potential suppliers and selected JRNI as they have the most technically capable solution out of the box. What we needed was already there and the implementation was straightforward. So straightforward [that] we knew we would be able to go from purchase to deployment in under four weeks.”

"JRNI was the reason, really the service, that allowed us to act so quickly and nimbly, to get this off the ground. My biggest test for JRNI was that there were no questions asked, just ideas to figure out how we can make this work during this crazy time. So that was really amazing. "

"We want our members to choose Visions Federal Credit Union because they know that we can help guide them to a successful financial future. We chose JRNI because they take the same approach to working with their customers as we do to working with our members - as true and equal partners.”

“JRNI is one of our most reliable providers with no outages or downtime. When you’re conducting 3,000 appointments per week concerning the safety of children, it’s a relief to be able to count on the service.”

“For our customers, JRNI provides a smooth, easy, and frictionless booking experience. And for me, as a leader running a retail business, visibility into what is taking place within your business is really important. Now I can see exactly who’s coming in, who they’re meeting with, and what they’re meeting about. The ability to track how many appointments are coming from which areas, what the customer’s interest level is in the various appointment types, and being able to understand want a customer wants to book for so we can prepare for a great customer experience - this really stands out to me as valuable information we’re getting from JRNI.”

“We were looking for a partner that we could grow with so there was a minimum viable product we needed, but aside from that we also saw a lot of room for opportunity with JRNI. There’s a lot of new ways that we’re running our business as a result of having a robust backbone for scheduling appointments.”

"Twilio’s partner program, Twilio Build, allows our partners to take part in the communications revolution that will affect every company that has a need to connect with customers. We welcome JRNI to Twilio Build as they create the next generation of their customer journey management platform, that will ultimately drive intelligent multi-channel communications for businesses."

"The interaction of human and digital is critical. We as humans have a number of traits or characteristics, one of which is face-to-face conversations and creating trust. Whether it’s personal banking, business banking, wealth management or corporate banking, you need the human relationship side."

"As the business owner of our styling programs, it has been incredibly helpful to have the flexibility within the JRNI platform to make adjustments to the appointments and services we offer - to be able to go in and change booking questions, add new services, customize triggered emails, etc. - those types of features and functionality are so easy that we no longer have to involve our technology or web development partners to get them implemented."

"JRNI sets us up so when a customer comes in, we know what they're there for, we're already prepared - and it makes the customer experience that much better."

“As the business owner of our styling programs, it has been incredibly helpful to have the flexibility within the JRNI platform to make adjustments to the appointments and services we offer - to be able to go in and change booking questions, add new services, customize triggered emails, etc. - those types of features and functionality are so easy that we no longer have to involve our technology or web development partners to get them implemented.”