30 JRNI Testimonials

"We want our members to choose Visions Federal Credit Union because they know that we can help guide them to a successful financial future. We chose JRNI because they take the same approach to working with their customers as we do to working with our members - as true and equal partners.”

"JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with customers."

"Our teams were immediately pleased with the ease of use. The most welcome feature was the automation, and how little work is needed to manage customer appointments."

“We've added several new and easy ways for customers to book appointments, which is driving higher levels of customer engagement. In the second quarter, 65% more appointments were booked online versus a year ago.”

“For clients we’re making ourselves more accessible to them and anything where they feel like we are A. technology forward but B. making things more efficient and accessible to them, those things go towards deepening those client relationships.”

“With over 400,000 people passing our highly visible pop-up over three days, the stakes were high. Covent Garden is the beauty pop-up stage, so the queue experience had to reflect the same calm, curated feel as the world inside. With jrni, we captured valuable guest data and removed the stress of a physical queue — allowing visitors to explore freely while staff managed flow with ease. Fully branded in line with our identity, the platform engaged guests before they even stepped inside. The result was a seamless experience and overwhelmingly positive feedback from both guests and our team.”