29 JRNI Testimonials

"JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with customers."

"Our teams were immediately pleased with the ease of use. The most welcome feature was the automation, and how little work is needed to manage customer appointments."

"The swift deployment of JRNI Appointments was the best thing we did. COVID-19 had the potential to shut down our business, however, we are now in a position where we are doing better as a whole than this time last year."

“We had big scalability issues with our tire change service. Tire change booking requests were handled by our existing customer service agents, and despite their best efforts, they couldn’t handle the peak seasonality of the service resulting in long phone queues and bad customer experience.”

“The benefits we have obtained have helped us look farther into the future, we challenged JRNI to partner with us and help facilitate the highest standard of capacity planning and time management across the business, and they exceeded our expectations. My advice to anyone considering the same kind of project is this: to do it right, you must think about how you alter your processes so that the technology is as successful as possible. You need to go into it well aware of the need for you to be flexible and adaptable to meet your goals.”

“At times, we were resorting to tracking improvement projects manually, for example, with an additional staff member monitoring the process first hand. This was subjective, a real drain on resources and obviously untenable at scale and 24/7.”

"The integration of Yext and JRNI will benefit customers with a single user experience when it comes to managing their brand and appointment data. This will ensure that our customers’ customers can easily book appointments and RSVP to events directly on event pages and always know exactly where they are going for an appointment."

"The implementation of Studio has been a game changer in the way the company is managing and reporting in-store appointments and events. Not only has it made the overall process a lot easier and more flexible for our store staff and marketing departments, but it has also given our customers a best-in-class experience."

“We’re giving our customers more chances and more ways to engage with us in-store, and JRNI is allowing us to create compelling in-store experiences.”

“The entire JRNI platform is incredibly user-friendly. It’s self-explanatory and doesn’t require a lot of time to learn. We quickly implemented it, trained our in-store staff on it, and started seeing results from it.”

“JRNI makes life a lot easier for us. It supports all of the essential functions we need including email reminders and promotions. The biggest benefit is that the system makes things a lot easier, clearer and quicker.”

“We require an online scheduling solution that can create rewarding customer journeys. JRNI makes it easy for our customers to book appointments with us, starting their journeys online and continuing them across all channels.”

"We were looking for a robust solution for the Deliver to Car process to help meet the demand for contactless C & C as a consequence of COVID-19. We wanted a process which would be quick and simple for our customers, and for our colleagues, and JRNI provided that solution."

"Dunelm ran an extensive trial, and JRNI triumphed with the best solution for us. Colleagues have found it easy to manage and customers have found it easy to use."

"We are more agile now, and able to make decisions based on intelligence we simply didn't have before. We can monitor and have great insight on areas like capacity, time management and return on investment."