“When we investigate a problem, we begin by searching JIRA to see if we've encountered it before, and if so, what the resolution was. By linking a new issue to an existing issue we grow our web of knowledge about a problem or a circumstance.”

"Jira Service Management and its integration with Jira allow us to escalate to other teams, build approval loops, enforce checklists and timestamped action logs, and collect additional information at the relevant workflow step. Users really appreciate that."

"We have one system of work that’s seamless – even more now that we’re on the cloud. It’s easier to access and more unified, which means we have more time to spend on valuable tasks. We will be able to connect more things and more people together."

"Both Atlassian solutions are instrumental in driving this development [bringing scrum to life] Our daily business has been simplified tremendously by Jira and Confluence."

"Day one of Halp with Jira Cloud was like night and day for our team and it just worked. Everything worked as advertised. Our (Slack’s) move to Jira Cloud would have failed without Halp.”

"Migrating to Atlassian cloud was best for our community. We had a vision of supporting users with the most up-to-date versions, features and functionalities only available on cloud, like AI."

“We were losing a lot of time and resources just keeping the platform alive, not even adding functionalities. There weren't enough engineers left who were knowledgeable about OpenStack, and it didn’t offer 90% of the integrations we needed.”

"Other teams often come to us, asking to upgrade to Atlassian cloud because they see how it could improve their life and deliver a better experience. Now, we have more non-developer users on Atlassian than developers."

"We're saving over $300,000 per year by moving from other tools to Jira and Confluence."

"The main benefit of using Jira Service Management and Confluence is that everything is tracked through tickets, and you can apply a process to specific requests. On top of that, you can actually use Confluence to link your documentation to each request."

"With Jira Service Management and Adaptavist’s help, we can support our fundraisers faster...and help them manage their work much more seamlessly."

"Jira Service Management simplified our support processes, giving us the agility to scale. Automated actions are saving hours of time that the team can use to improve customer experience."

“With the help of Jira tickets, everyone can keep an overview, collect information to collaborate across teams, and easily organize and assign subtasks to other teams.”

"With the help and support of Jodocus, we were able to also migrate Confluence to the cloud quickly and smoothly. And we can immediately reap the countless benefits the cloud offers when working with Jira and Confluence."

"For anything that’s being tracked via email, move it to Jira Service Management!"