344 Jira Software Testimonials

"Jira Service Management and its integration with Jira allow us to escalate to other teams, build approval loops, enforce checklists and timestamped action logs, and collect additional information at the relevant workflow step. Users really appreciate that."

"Hipchat’s secure. It’s easy to use, and all of Gilt’s contacts are available to new employees on day one.”

"Advanced Roadmaps has created better visibility of the overall program of work and helps our multiple teams align their delivery plans with each other, so we have better clarity of all the intricacies and dependencies.”

"With Jira and Confluence, our entire software development life cycle is easier, from discovery, to ideation, to prioritization, to tracking to ensuring deliveries are secured and approved."

"We have now already covered 95% of the requirements that we have implemented in the server world in the cloud. At the same time, we now have a whole range of new features and functions at our disposal."

"The feedback from our customers was unanimously positive. They were even a little surprised at how well everything worked. They were able to continue as usual directly after the migration. Nothing was missing. Our colleagues also quickly found their way around because the differences in look and feel were not so noticeable compared to before."

“The challenge here is you have US based engineering teams focused on US business hours, but how do you certify availability around world?”

“This is only possible because we have teams that work in an agile way, and have a very clear understanding of their priorities.”

“We wanted to shift away from on-premise tools so we could simultaneously work on the same docs while being able to ship faster. It’s also a lot more internal work to maintain on-premise infrastructure, which means we would either need to shift more resources or hire more people. After carefully considering a variety of solutions, we came to the conclusion that on-prem wasn’t a suitable option anymore.”

"We’ve found that a combination of Scrum and Kanban boards work for us depending on the kinds of projects we’re working on Jira gives us the flexibility to create issue types and workflows to suit the needs of different teams."

"We want our teams to be as autonomous as possible. We love that they can flex Jira however they need to, to improve their processes and speed."

"Jira Service Management helps all Thumbtack employees. If we can get them something faster, without hands-on effort, that makes everyone happier. There’s a cascading effect of wins, right down to the customer."

"Instead of responding to questions manually, we're spending our time on making our knowledge base better building smarter processes that can work better for us in the long term."

“Setting up the virtual [service] agent was seamless – a couple clicks and integrations, plus a test of the environment and intents.”

"Several teams couldn’t collaborate before. They had their own Jira Server system behind separate firewalls. Being on one cloud instance allows cross-organization collaboration that wasn’t possible."