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Interactions

Read 9 Interactions reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 2 customer videos to see why companies chose Interactions as their Conversational AI

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

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  • 9 Testimonials View
  • 11 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 2090 reference ratings
4.7/5.0 (2090)

9Testimonials

  • “Our brands were outperforming customer service expectations as consumers embraced digital self-service. Brand loyalty is already strong and engaging in human-like conservations with Interactions IVA reinforces that connection.”

    Leading Gift-Giving Retailer SVP of Customer Service Operations

  • "With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a …

    Darcy Dale Resource Manager

  • "In fact, we have customers who will actually end the call by complimenting the solution on being so helpful."

    Bryan Marshall Managing Architect Call Center Technologies
8 more testimonials currently locked

11 Case Studies

  • Westar Energy Sees 80% Customer Satisfaction with Intelligent Virtual Assistant

    Darcy Dale Resource Manager

  • Srp Improves Self-Service Rates By More Than Double

    Renée Castillo Sr. Director, Customer Strategy Integration

  • Major telecommunications provider reduces misroutes, improves security with Interactions

10 more case studies currently locked

2 Customer Videos

  • TXU Energy - Customer Success Story (Ravi Malick - Vice President of Technology)
    Play Video
    Ravi Malick Vice President Of Technology
  • How GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience
    Play Video
    Ryan Smith Sr. Director, Customer Care Strategy & Operations
1 more videos currently locked

Additional Interactions Information & Resources

Read Interactions Reviews, Testimonials & Customer References from 9 real Interactions customers.

Browse Interactions Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Interactions.

Watch Interactions Customer Videos to learn why 2 businesses chose Interactions.

FeaturedCustomers has 1,930,411+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.