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Interactions Case Studies

  • World-leading athletic brand uses Interactions IVA to deliver a premium customer experience

  • Large Telecommunications Company leverages Interactions to drastically improve their customer experience and reduce operational costs by millions

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    4.7 / 5.0
    Customer References155 total
    About

    Conversica is the leader in Intelligent Virtual Assistants for Customer Engagement. By automating routine business conversations, and personalizing interactions at scale, Conversica augments your workforce allowing business professionals and AI Assistants to work together harmoniously. The flagship Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way conversations. With our large library of purpose-built and ready-to-use conversational skills backed by our patented conversational AI platform, Conversica’s AI Assistants can be deployed quickly, are human-like and personal, and provide superior conversational accuracy and autonomy. Reaching out to over 100 million people on behalf of thousands of companies, and with over 375 million engagements, Conversica is a portfolio company of Providence Strategic Growth, Kennet Partners and Toba Capital and is headquartered in Foster City, California, with international offices in Santiago, Chile, and London, UK.

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    Customer References167 total
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    Fireflies.ai is bringing the voice of the customer to every person inside your organization. Imagine being able to automatically enrich your CRM and remember every conversation you've ever had without lifting a finger. There is a tremendous amount of gold buried inside your customer conversations. They want to help you unlock that data in the most seamless way possible by capturing your calls and meetings.

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    4.7 / 5.0
    Customer References45 total
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    Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.

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