“The analytics use a mix of the structured and unstructured feedback areas, and allow us to drill down into specifics. We can look at specific elements, and even do regression analysis on them.”
"The proposition inQuba brought to the table was a solution that would enable us to understand the mood of our customers and how they are feeling about the organisation at any time we choose."
Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. Founded in 2003 as Drishti-Soft with a vision to build world-class Enterprise products from India, and re-branded in 2010 as Ameyo, it is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.
Intelledox, a Smart Communications™ Company, is a market leader in Workflow and Content Automation (WCA), enabling enterprises and governments to bring digital transformation to the customer experience. With a low-code, cloud-based platform, Intelledox empowers business users to replace static forms with guided, data-driven and mobile-friendly interactions, accelerating and simplifying processes from new account opening and onboarding to customer service.
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.