Inquba they only hire the brightest and the best in the industry. All of their staff have University degrees: half have Honours’ degrees, while 30% have Masters degrees. Their company has a deep culture of learning, which means the inQuba team constantly hones its skills and knowledge to make for a dynamic, educational, innovative, fun-filled environment in which to thrive.
“CX puts customers at the heart of what we do, and we have seen continuous year-on-year customer satisfaction improvement as a result. Providing real information about how agents are performing and what customers think, our CX programme allows us to track individual agents and teams as well as providing insights to solve customer problems quickly. It has had a huge effect on overall customer satisfaction internally and externally.”
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