108 InMoment Testimonials

“Choctaw Nation is already known for its culture of hospitality—from its philanthropy to its practices of friendliness, acceptance and genuine care for all people—values that are at the core of everything we do. We fully expect our partnership with InMoment to meld this hospitality-driven culture with data-driven business discipline to create an even more effective organization.”

“The overall look and feel of the tool is really simple and easy to grasp, The user-friendly interface and intuitive design of the platform made it easier for our team to navigate and respond to reviews, significantly reducing the time and effort previously required.”

“As we approach new markets and open new locations, it is more important than ever that we stay close to our customers. As we receive and act upon our customers’ critical feedback, we’ll create stronger bonds with customers, while at the same time empowering our employees to deliver the kind of world-class experiences that make truly great brands.”

“InMoment is part of the conversation at every level of our organization. We receive feedback on new products, are able to create effective training programs, and decide where to allocate marketing dollars. You can’t put a price tag on that sort of business-steering intelligence.”

“Every person in our organization impacts the consumer experience. We want all of our employees to receive feedback and ask, ‘How is what I’m working on today going to drive customer service and allow my department to be more customer centric.’”

“With the surveys and the Voice of the Customer we could really find out more about who our customer, what relationship they have with us as a brand, what they like or what they wish to have more of we are always surprised with what our customers are telling us.”

“To enhance our services, it’s crucial to understand which aspects of our service delivery are working well, and which areas can be a source of frustration.”

“We now have a relationship survey that shows us our NPS, how easily customers feel it is to work with us, and how much value, trust and confidence they have in the brand as a whole.”

“We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; get our leaders access to the data in a timelier manner.”

“If we start connecting to our customers, wherever we work, we’re more likely to make the right decisions for the customers when we’re making a change.”

“Our previous platform was a basic, predominately do-it-yourself, ad hoc survey tool that simply couldn’t scale to match our growing footprint—and ambition.”

“Throughout the deployment and beyond, our partnership has led to our current success. Looking ahead, we’re excited to build on what we’ve achieved with the platform—helping us to respond to customer feedback faster, and shape even higher-quality experiences on the digital channel.”

“We are constantly working to improve our operations and service. The InMoment experience management technologies are helping us to pinpoint opportunities where we can react quickly to improve our performance to increase new customer acquisitions and maintain policy renewals.”

“It doesnt always make sense to ask how likely are you to recommend.”

“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.”