110 InMoment Testimonials

"A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of the top two experience scores — they would have a 74% chance of remaining a member for at least another year."

“We want to be good partners with our customers. We want to take proactive steps to better communicate with our customers so we can provide a superior customer experience— not because we have to, but because it’s the right thing to do.”

“We’ve always been a guest-centric company, and are constantly looking for new ways to understand and serve guests better. InMoment’s technology is enabling us to listen to our guests and take action in ways we never could before.”

“The InMoment-generated themes from the responses led us to identify Become Your Best, Make Friends, and Have Fun as three key things that will happen when working at the Hut. We validated those elements with additional surveys from various markets across the world where these same three themes rose to the top.”

“It’s hard to put into words what I think about Life Unboxed. It’s really a way of life now more than anything else. It’s about doing the right thing, believing in people. Helping each other out. It’s about family, follow-through, and inspiration. You can’t find that anywhere else.”

“We are happy to have InMoment as our partner in our quest to understand and take action on engagement levels of our employees. Insights developed by them have been extremely helpful to us in understanding what our employees feel so we can respond to their needs.”

“Real-time alerts allow our team members to respond quickly to resolve customer issues. By turning complaints into positive interactions with our colleagues, we’re able to retain loyal customers and build high-value relationships.”

“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”

“Our company values are passion, respect, integrity, diversity, and excellence. Those aren’t just things that hang on a wall for me—that’s how i run the business. We’re a franchise-based business, and it’s important we understand how the decisions we make at corporate impact every single store. Making sure that’s always top of mind for me is important.”

“We’re focused on creating immersive brand connections that are authentically tied to the neighborhoods we serve. By partnering with Nike, we’re able to offer our customers a seamless and friction-less retail experience that will serve and engage the Washington Heights community beyond traditional brick and mortar capabilities.”

“Today, customer experience is the new brand, and winning requires data—the more, the better. And yet, identifying the right data to model, predict, and improve performance across all touch points is one of the toughest challenges facing cmos and marketers today.”

"InMoment's analytics prowess and collaborative approach enables us to tap into the wisdom of our customers to create a win-win-win experience. Our employees win because they're armed with the feedback they need to perform at the top of their game. Our customers win because we're able to react and strive to exceed their expectations. With effective, engaged employees and loyal customers, our business wins in the form of real bottom line success."

“We’ve successfully decreased the amount of time it takes to resolve customer complaints. We’ve continued to improve our processes, and as a result, are winning a lot of new business in the marketplace. What we’re doing is being noticed by current and even potential customers. Word of mouth is spreading.”

“Scores and surveys from drivers continue to be high and good. We’ve successfully decreased the amount of time it takes to resolve customer complaints. We’ve continued to improve our processes, and as a result, are winning a lot of new business in the marketplace. What we’re doing is being noticed by current and even potential customers. Word of mouth is spreading. We’ve got work to do but we’re getting things right.”

“InMoment is part of the conversation at every level of our organization. We receive feedback on new products, are able to create effective training programs, and decide where to allocate marketing dollars. You can’t put a price tag on that sort of business-steering intelligence.”