“We’re getting additional insights with text analytics that show how satisfied customers are with the claims process, not just how easy it was. The SmartProbe technology is an effective way to encourage more detailed responses in our surveys.”

"[InMoment] is helping us go beyond major limitations in our field. It’s given us a kind of window that is unique in our business. We’re really excited about all that InMoment has opened up for us. We’re especially grateful for the serious attention and support we have received from them, …

“Voice of Employee feedback is an essential element in truly understanding both employees and customers. Working with InMoment to understand customers and employees in such a holistic way is giving us a level of insight into our business we’ve never had before.”

"InMoment's cloud-based platform provides features that we didn't have like text analytics and recommendation settings for social media. What [the] tool does is enable us to stay in touch with our customers and respond as an organization."

“I’ve never had such a friendly sales assistant. She made a genuine effort to talk to me and my daughter and wished her a happy birthday. Best service I have ever received in a shop!”

"We wanted to move to a solution that would deliver more data, more timely feedback and more actionable insights."

“We’ve been successful at building a healthy and engaged social following. GoRecommend allows our customers to share their positive experiences with their social circles, which they’ve done in surprising numbers. When customers do this, their relationship with us deepens, and we reach many new potential customers in a very positive …

“It is important that the survey is as simple and easy to use as possible to ensure the greatest response rate. We also had to consider how relatives or carers could be encouraged to assist patients who were unable to complete the survey themselves, e.g., those who do not have …

“We want to be the best in customer service. We want the world to know what British customer service really means. We want to continually strive to be that company that others want to emulate.”

“We want to be good partners with our customers. We want to take proactive steps to better communicate with our customers so we can provide a superior customer experience— not because we have to, but because it’s the right thing to do.”

“Our customers are now at the heart of everything we do. That means that every decision starts with them. Our actions are driven by listening to what customers tell us, not by what we think is right for them. Looking at who our customers are and how they shop with …

“We have a robust service excellence program because if we mess up an order—if we send out the wrong item—the doctor won’t be able use it. So whether we are dealing with a customer that spends $10,000 a year with us or $2 million, we treat each customer interaction as …

“Before InMoment, our vendor provided us with software, but support and consultancy were lacking. We did not have any of the analysis, reporting, or insights that we do now. By having that analysis automated, we’re able to focus our time on the strategic, the what’s next, rather than solely what’s …

“It has been great to see the difference in our customer service delivery since our colleagues have undergone customer service training. It has supported colleagues in understanding not only how to deliver exceptional customer service, but the importance of good customer service. In our last period, we reported a Customer …

“InMoment is a great partner for us and really helps us steer the experience in a direction that makes us more and more compelling for guests.”