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135 InMoment Case Studies

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  • Set Your Agents Up for +25% More Positive Sentiment with Conversational Intelligence

  • How A Leading Manufacturing Company Equated $330k in Additional Revenue per +1 NPS Increase

  • Marks & spencer leverage customer stories to deliver Sustainable value in the international marketplace

  • Step into Their Shoes Designing Inclusive, Personalized Experiences with Foot Locker

    Frank Bracken Executive

  • How Marketers React More Quickly to Changing Customer Preferences

    Thom Gruhler Chief Executive Officer

  • Steering Transformation Using Data-driven Decision Making

    Pamela Strozzi Head of Customer Experience

  • Transforming US Cellular Creating an Effective Experience Improvement Program Where Customer Feedback Drives Action

    John Lewis Customer Insights Lead

  • How Tesco’s Obsession with Customer Stories Engages Employees, Drives Change, and Impacts the Bottom Line

    Dan Portus Insight to Action Programme Manager

  • How Discount Tire’s Investment in Customer Feedback Is Changing Understanding, Experience Delivery, and Company Culture

    Mike Bolland Director, Omni Channel Customer Insights and Experience

  • Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

    Michelle Cullinan Digital Marketing Strategist

  • Reducing Customer Effort through Democratising Experience Data

    Shalvina Govind Voice of Customer Specialist

  • An Innovative Platform Leads to an Improved Customer Experience

    Hauke Gastmeyer Head of Customer Experience Management

  • ALDI - Customer Case Study

  • Designing a Voice of Customer (VoC) Analytics Toolbox to Showcase CX Impact

    Nathan Chung Service NPS and Voice of Customer Team Manage

  • How nib New Zealand Reduced Churn by 6% through Embedding Experience Management

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