103 InMoment Case Studies

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  • American Multinational Technology Corporation Gains More Value from Social and Security Data

  • Driving Continuous UX Improvement and Customer Advocacy

  • How Total Wine & More Brings Customers to the Decision-Making Table

  • Step into Their Shoes Designing Inclusive, Personalized Experiences with Foot Locker

  • How Marketers React More Quickly to Changing Customer Preferences

  • Steering Transformation Using Data-driven Decision Making

  • Transforming US Cellular Creating an Effective Experience Improvement Program Where Customer Feedback Drives Action

  • How Tesco’s Obsession with Customer Stories Engages Employees, Drives Change, and Impacts the Bottom Line

  • How Discount Tire’s Investment in Customer Feedback Is Changing Understanding, Experience Delivery, and Company Culture

  • Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

  • Reducing Customer Effort through Democratising Experience Data

  • An Innovative Platform Leads to an Improved Customer Experience

  • ALDI - Customer Case Study

  • Designing a Voice of Customer (VoC) Analytics Toolbox to Showcase CX Impact

  • How nib New Zealand Reduced Churn by 6% through Embedding Experience Management