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107 InMoment Case Studies

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  • Alphabroder Uses Action-based Program to Increase Employee Satisfaction Scores

    Maria Koppy Vice President of Organizational Development

  • Driving Continuous UX Improvement and Customer Advocacy

  • Using In-app Customer Feedback to Triple Customer Loyalty

  • 25% Improvement in First-Call Resolution Scores

  • Survey Callback Requests Create Opportunity to Recover $23M in Annual Revenue

  • Delivering Great Client Experiences in a Highpressure Environment

  • Marks & spencer leverage customer stories to deliver Sustainable value in the international marketplace

  • Westar energy powers business performance by Staying ahead of customer expectations

    Alicia Grissom Customer Experience Manager

  • Comprehensive Listening & Advanced Analysis of Customer Feedback Help KARL STORZ

  • Customer Insights Help Midcounties Co-operative Focus on What Matters Most

    Phil Ponsonby Food Retail Group General Manager

  • Powering Significant Increase in Key Business Metrics

  • How Dave & Buster’s Uses CX Intelligence to Create Memorable Guest Experiences

    Dolf Berle President and COO

  • Video Feedback Gives Cabela’s Results It Can See

    Nathan Borowski Communications Specialist

  • How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of Employee Stories

    Amy Messersmith Chief People Officer

  • Creating a Customer-Obsessed Culture at Virgin Money UK

    David Duffy Chief Executive Officer
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