103 InMoment Case Studies

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  • Fully Automated Customer Experience Solution Supporting the Transformation into a Customer-Centric Firm

  • Delivering Great Client Experiences in a Highpressure Environment

  • Large Auto Manufacturer Ties CX Improvements to $53.7M Revenue Opportunity

  • 25% Improvement in First-Call Resolution Scores

  • Survey Callback Requests Create Opportunity to Recover $23M in Annual Revenue

  • Marks & spencer leverage customer stories to deliver Sustainable value in the international marketplace

  • Westar energy powers business performance by Staying ahead of customer expectations

  • Comprehensive Listening & Advanced Analysis of Customer Feedback Help KARL STORZ

  • Customer Insights Help Midcounties Co-operative Focus on What Matters Most

  • Powering Significant Increase in Key Business Metrics

  • How Dave & Buster’s Uses CX Intelligence to Create Memorable Guest Experiences

  • Video Feedback Gives Cabela’s Results It Can See

  • How Pizza Hut Delivers Innovative Customer Experience by Harnessing the Power of Employee Stories

  • Creating a Customer-Obsessed Culture at Virgin Money UK

  • Don’t Get It Twisted, Auntie Anne’s Employees Also Win at CX