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163 Infobip Case Studies

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  • Bukalapak Increasing client account security with two-factor authentication

    Stefio Kurniadi Chief Operating Officer

  • WhatsApp customer service channel reduces cost per contact by 10x

  • Bolt Driver conversion up 40% thanks to new registration journey

    Yev Baluyeva Lifecycle Marketing Manager

  • Kakao Increasing new user conversion rate to more than 90% with reliable one-time PIN delivery

    Sally Han Developer

  • Infomedia Increase in channel revenue and customer engagement with omnichannel marketing

    Boris Despot Vuletić Director of Business Development

  • Yespo 459% revenue growth using Viber via Infobip’s wholesale solution

    Alexey Danchenko Co-Founder

  • Segari 90% reduction in response time with fast and contextualized support

    Arsyad Amien Head of Customer Experience

  • Branch Using SMS to achieve the highest possible delivery rates for business-critical messages

    Oluwaseyi Onibudo Marketing Lead

  • OpenSooq 82% increase in Customer Satisfaction with WhatsApp Business API

    Ossamah Basaita VP of Products

  • Jazz Improved customer service with WhatsApp Business Platform

    Saad Iqbal Head of Automation

  • Anand Rathi 40% increase in CTR with WhatsApp Chatbot built by Infobip

    Navratan Bohra Deputy Vice President of Operations & IT

  • Makro 100% increase in conversion rate with personalized omnichannel eCoupon campaign managed with Moments

    Eakarin Leemaharoungruang Associate Director Marketing Trade Plan and Transformation

  • Bajaj Markets 23% increase in leads with RCS for Business

  • Ninja Van Optimizing last-mile delivery communication and experience with SMS

    Shaun Chong CTO and Co-founder

  • MMDSmart 4.5x revenue growth with SMS and Number Lookup

    Volodymyr Honcharenko Head of Sales, SMS Department
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