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InConcert Case Studies

  • Ñangareko - Customer Case Study

  • Thuraya handles 90% of calls within 20 seconds in their multilingual omnichannel contact center

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  • Five9
    Reference Rating
    4.7 / 5.0
    Customer References 274 total
    About

    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …

  • Talkdesk
    Reference Rating
    4.7 / 5.0
    Customer References 373 total
    About

    Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …

  • Omfax Systems
    Reference Rating
    4.8 / 5.0
    Customer References 17 total
    About

    Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, …

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