InConcert For more than 20 years, have developed contact center solutions for hundreds of Financial Services, Telecommunications, Retail, Utilities and BPO customers across the globe cloud-based omnichannel contact center platform services more than 8 billion annual interactions and is proven to enhance customer experience across all channels of communication, optimize operational costs and improve agent efficiency.
"The best solution that inConcert has given us since the beginning of the business relationship is the flexibility and openness. They had to understand our company's need to integrate the Contact Center solution with our contact management CRM solution and intelligence tools. Thanks to this flexibility and constant adaptation to our business needs, we have forged a two-way relationship trust over the years, which is a crucial ally for the growth of the company."
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