InConcert Testimonials

"Since the OrientaSAT implementation, the waiting time of taxpayers was reduced to almost zero thanks to the machine-learning capabilities of the ChatBot. SAT leveraged the chatbot's native integration with inConcert's omnichannel contact center platform, significantly improving taxpayer service and resolving their queries fast and accurately."

"inConcert has really helped us achieve excellence in our customer service. Our contact center is now much more accessible to customers and partners. We are also able to meet their needs more efficiently and quickly. Along with integrated and segmented service channels, we have achieved a very high level of attention and our customers and partners can feel the difference."