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"Since the OrientaSAT implementation, the waiting time of taxpayers was reduced to almost zero thanks to the machine-learning capabilities of the ChatBot. SAT leveraged the chatbot's native integration with inConcert's omnichannel contact center platform, significantly improving taxpayer service and resolving their queries fast and accurately."
"inConcert's technology and rapid deployment capabilities allowed us to deploy with Ñangareko an unprecedented emergency food aid plan. This plan assisted the needs of the most deprived sectors at the beginning of the pandemic."
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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